Component Tests and General Diagnostics

HFL System Troubleshooting

NOTE:

- Check the vehicle battery condition first Battery Test.
- Before doing this troubleshooting, refer to General Troubleshooting Information How To Troubleshoot The HandsFreeLink System to make sure the phone is compatible and configured correctly. You can also check Online at handsfreelink.honda.com.
- You must be able to duplicate the customer's concern to successfully diagnose the problem.
- Always use the customer's Bluetooth cell phone to successfully diagnose the problem.
- Make sure the phone is approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.

1. Make sure the Bluetooth cell phone is approved by checking handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.

Is the Bluetooth cell phone approved?

YES -

Go to step 2.

NO -

Explain to the customer that the cell phone is not approved. Recommend they get a phone that does appear on the handsfreelink.honda.com website.

2. Check if the Bluetooth cell phone has any special requirements (software version, configuration, etc.). Call the HFL call center at 888-528-7876 for help.

Is the correct software version loaded and is the Bluetooth cell phone properly configured?

YES -

Go to step 3.

NO -

Explain to your customer that the Bluetooth cell phone software needs to be updated or the Bluetooth cell phone needs to be configured properly. If the HFL call center is able to help you configure the phone, explain the proper settings, otherwise direct your customer to contact their Bluetooth cell phone manufacturer or carrier.

3. Check the features of the approved phone at handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.

Are all the features approved?

YES -

Go to step 4.

NO -

Check and see if the feature that is not approved is the same as the customer complaint. If the complaint is about the feature that is not approved, the vehicle is OK. Explain to the customer that the feature is not approved to work with the HFL.

4. Check for DTCs.

- With navigation
- Without navigation

Are there any DTCs indicated?

YES -

Go to indicated DTC's troubleshooting HandsFreeLink System DTC Troubleshooting Index.

NO -

Go to step 5.

5. Try to duplicate the problem or have the customer demonstrate the problem.

Can you duplicate the problem?

YES -

Go to step 6.

NO -

The system is OK at this time.

6. Pair the Bluetooth cell phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the Bluetooth cell phone have the same problem on the known-good vehicle?

YES -

Call the HFL support desk at 888-528-7876 to make sure the Bluetooth cell phone is configured correctly and has the correct software. If the Bluetooth cell phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved Bluetooth cell phone being used. Explain to your customer that this is a system characteristic. Another Bluetooth cell phone from the approved Bluetooth cell phone list may give more favorable results.

NO -

Substitute a known-good HandsFreeLink control unit (with navigation, without navigation), and recheck. If the problem goes away, replace the original HandsFreeLink control unit (with navigation, without navigation).