Campaign - Audio-Navigation Unit Software Update
13-024March 19, 2013
Applies To:
2014 Accord Plug-in - Check the iN VIN status for eligibility
Product Update: Audio and Audio-Navigation Unit Software Update
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of this product update starting in April 2013. An example of the customer notification is included at the end of this service bulletin.
Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the USB device.
TOOL INFORMATION
Audio/Navigation USB Update Device:
T/N 07AAZ-T2GA100
WARRANTY CLAIM INFORMATION
REPAIR PROCEDURE
Vehicles with Navigation (with Touch Screen)
1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Press the POWER button twice (without pressing the brake pedal) to select the vehicle ON mode.
NOTE:
Do not put the USB stick in before the system boot up. It may lock up the unit.
3. Wait for the navigation system to finish booting up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
4. Both screens will shut off for about 10 seconds and reboot with the notification below flashing on the navigation screen.
5. The software update will begin. A Notification screen loading bar will display on both screens.
NOTE:
The engine does not need to be running to do this update.
Navigation Screen
Touch Screen
6. When the update is complete, the system will reboot two times to the HondaLink screen, the Enter code message and keypad will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, then press the POWER button to select the vehicle OFF mode.
NOTE:
You must wait for both screens to appear before selecting the vehicle OFF mode, or you will lock up the unit.
Navigation Screen
Touch Screen
7. Remove the USB update device and wait at least 1 minute.
8. Press the POWER button twice (without pressing the brake pedal) to select the vehicle ON mode. Once the Enter code screens appear, press and hold the power button for 2 seconds until you hear the beep.
9. The navigation screen will show the GPS initialization message.
10. Press and hold the NAVI, BACK, and MENU buttons until the Select Diagnosis Items screen appears.
11. Select Detail Information & Setting.
12. Select Version.
13. Verify that the software was updated to the new version as shown below. If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
14. Exit Version and select Diagnosis Items screens by selecting Return twice.
NOTE:
It will be necessary to delete and re-pair all phones previously paired to the HFL. Otherwise all phones previously paired will not work.
RECOVERY PROCEDURE
1. Press the POWER button to select the vehicle OFF mode.
2. Make sure the USB update device is inserted into the USB port, then do a battery cable reset for 2 minutes.
NOTE:
Make sure the USB is inserted when the vehicle is turned back to the ON mode because when the unit powers up, it will immediately look for the USB to start the recovery process.
^ Disconnect the negative battery cable first, then the positive battery cable.
^ Short the battery cables together with a jumper wire for 2 minutes.
^ Remove the jumper wire, and reconnect the battery cables - positive cable first, then negative.
3. Reattach the battery charger or fully charged jumper battery.
4. Press the POWER button twice (without pressing the brake pedal) to select the vehicle ON mode.
NOTE:
Do not start the vehicle because starting the vehicle interrupts the steady battery power needed to update the audio or the audio-navigation unit.
5. Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
^ The recovery process and software update reload takes 15-30 minutes depending on when the update process was interrupted.
^ The displays may stay blank during this time.
6. When the recovery process and software update is complete, the Enter code message and keypad screens (with navigation) appear. Press the POWER button to select the OFF mode.
7. Remove the USB and wait at least 1 minute.
8. Go to REPAIR PROCEDURE to complete the update process.
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