Customer Questions and Answers

Your dealership will receive many inquiries from customers about the campaign, and It's important that you respond accurately and courteously.

You'll have the opportunity to see many Hyundai owners - and to renew their confidence in your dealership. If you treat customers well during the campaign, you'll open up future service opportunities.

Make sure that all your employees are aware of the campaign. Consider assigning a few key people - such as the Consumer Affairs Manager, Service Manager and Service Advisors - to handle customer inquiries. And make sure everyone knows where to route those inquiries.

Owners who appear to have a legal-related question (for example, one regarding an accident or injury) should be referred to the Consumer Assistance Center.

We've compiled a list of questions you're likely to be asked, along with the appropriate responses.

Q. Is It safe for me to drive my car?
A. Yes, however, be alert to increased exhaust noise from the engine compartment, suddenly sluggish performance and lack of power, or smoke from the engine compartment.

Q. What cars are affected?
A. All 1986-1989 Model Year Excels.

Q. How do I know whether or not my car car needs this campaign?
A. If your car is a 1986-1989 Model Year Excel, your car needs the campaign.

Q. How long will the repair take?
A. The repairs should take less than 30 minutes. May I schedule an appointment for you?

Q. How much does the repair cost?
A. The specific repair for this campaign is free of charge. Hyundai will pay for the modification.

Q. If you can't do the campaign this week, should I continue to drive my car?
A. Yes, however, be alert to increased exhaust noise from the engine compartment, suddenly sluggish performance and lack of power, or smoke from engine compartment.
Prior to driving, open the hood and inspect the passenger side of the air cleaner (the side closest to the right front fender) for signs of melting or deformation.