Warranty Claim Submission Procedures

Warranty Claim Submission Procedures

VEHICLES AFFECTED
Hyundai Motor America is campaigning all 1986-1989 Model Year Excels.

PROCEDURES COVERED
This Campaign becomes effective on January 20, 1992. Any repairs performed prior to January 20, 1992 will not be accepted under this Campaign.

This Campaign covers the replacement of the reed valve subassembly, regardless of the vehicle's age or mileage.

All owners of the affected vehicles are being notified by mail beginning January 20, 1992, that they should bring their cars in for this service. Your dealership will be reimbursed for parts and labor costs associated with the replacement of the reed valve subassembly.

REPLACED PARTS
Please tag and retain the old replaced reed valve subassembly and any other related replaced parts as per Section 7 of the Warranty Policy and Procedures Manual. Place the removed reed valve subassembly into the new replacement reed valve subassembly's bag. Replaced reed valve subassemblies may be requested under normal warranty parts return procedures. DO NOT AUTOMATICALLY SHIP the replaced reed valve subassemblies or other requested replaced parts to the Warranty Technical Center (WTC) in Fountain Valley, California, until they are specifically requested via your DCS. If these parts are not requested within 30 days from claim approval, please destroy and discard these parts. Failure to render these replaced parts useless could expose your dealership to future liability, so please dispose of unrequested parts properly.

NOTE:
In the rare cases where these additional related parts will be replaced, all replaced A.C.V. Assemblies, Air Hoses, and Secondary Air Filter Cases will be requested for return to the Warranty Technical Center (WTC) In Fountain Valley, California.

NOTE:
PARTS REPLACED UNNECESSARILY, WILL BE CHARGED BACK

ONLY GENUINE HYUNDAI PARTS MAY BE USED
Only Hyundai Genuine parts supplied by the Hyundai Motor America Parts Department may be used for this repair. Reed valve subassemblies (PIN 28821-21040 or its successor) supplied by Hyundai Motor America's Parts Department must be used for this repair.

All claims for this Campaign will be reimbursed under one of the following Campaign Codes:

HOW TO ENTER A CLAIM

1. 110041R0 O.2 Hours
Replace Reed Valve Subassembly

NOTE:
THIS WILL BE THE ONLY REPAIR NECESSARY TO BE PERFORMED IN THE MAJORITY OF THE CASES.

2. 110041R1 0.2 Hours
Replace Reed Valve Subassembly
Replace A.C.V. Assembly

3. 110041R2 0.2 Hours
Replace Reed Valve Subassembly
Replace A.C.V. Assembly
Replace Air Hose
Replace Secondary Air Filter Case
Replace Secondary Air Filter

NOTE:
IN THE RARE CASES WHERE THESE ADDITIONAL RELATED PARTS ARE REPLACED AS INDICATED BY THE USAGE OF CAMPAIGN CODES 110041R1 AND/OR 110041R2, THE REPLACED PARTS WILL BE REQUESTED FOR RETURN AND INSPECTION BY HMA. PARTS REPLACED UNNECESSARILY. WILL BE CHARGED BACK.

Use only the Campaign Claim Routine (ADP, "KC" Screen; Reynolds and Reynolds, "23" Screen) to submit all claims for this repair. This screen enables you to enter as many as 15 vehicles per claim screen, without having to re-enter the extensive page header information required on the normal Warranty Screen, but please enter only one VIN per campaign claim screen when In those very rare ocassions you are using a campaign code other than the basic campaign 110041 RO, in order to prevent confusion and misclaiming. To use the Campaign Claim Routine (ADP, "KC" Screen; Reynolds and Reynolds, "23" Screen), enter the following information:

Heading Information

^ Claim Number: (Note: Claim number will be the same for all claims listed on the screen.)
^ Campaign Code: 110041R0 or 110041R1 or 110041R2

NOTE:
Make sure the campaign code entered and the repair operations and parts replaced specified by the campaign code apply to the actual repair performed on the VIN listed on the campaign claim.

Vehicle Repair information

^ Repair Order Number
^ VIN

NOTE:
Make sure the VIN listed was repaired as per the repair operations and parts indicated under the campaign code listed on the claim.

^ Mileage
^ Repair Date

NOTE:
Parts and labor information are not required to be entered. HMA's Warranty Computer System is programmed to reimburse you for the current dealer net cost of the reed valve subassembly, and any other required replaced parts as indicated by the campaign code entered on the campaign claim, in effect on the date of the repair, plus a 30 percent handling allowance, plus 0.2 hours labor multiplied by your approved warranty labor rate in effect on the date of the repair.

Only the Campaign Claim Routine (ADP, "KC" Screen; Reynolds and Reynolds, "23" Screen) screens are to be used for repairs specifically addressed under this Campaign. If additional repairs which are not addressed under this Campaign are required, they are to be considered separately as either a customer pay repair or a warrantable repair, it applicable. Warrantable repairs should be submitted to HMA as a Warranty Claim using the Regular Warranty Routine (ADP, "KW" Screen; Reynolds and Reynolds, "2O" Screen).

If you should require additional warranty information1 please coordinate your request with your District Parts and Service Manager and your Regional Warranty Manager.