Diagnosis Procedure
1. Service Advisor opens a Repair Order (RO) noting the customer's complaint. A road test by a Technician or Service Advisor may be necessary to verify the customer's description.
2. The Service Advisor carefully follows and completes the "ATM Diagnosis Questionnaire".
3. The Questionnaire and shop copy of the RO are dispatched to the Technician. The remaining copies of the RO can be broken out and distributed according to established dealership procedures).
4. Technician follows Diagnostic Flow Chart on the back of the Questionnaire to help complete the diagnosis of the ATM and to make a repair/replace decision.
5. If it is determined that a remanufactured unit must be ordered/installed, the technician must obtain the Service Manager's approval and signature on the Questionnaire.
6. If a remanufactured unit is necessary, the technician sends both the Questionnaire and RO to the Parts Department.
7. Parts Department orders remanufactured ATM from the facing PDC and retains RO and Questionnaire, filed by RO number.
8. Parts Department receives remanufactured ATM, shipped prepaid in a reusable box, and provides ATM, RO and Questionnaire to Technician.
Note:
Retain reusable box and use to return removed ATM and torque converter to the remanufacturing center.
A complete package of forms is included with each remanufactured ATM unit as shown below:
- Core Return Checklist - Pre-addressed shipping label
to remanufacturing center
- Bill of Lading - Installation Tips
9. Parts Department completes all required fields of information on the Core Return Checklist. Failure to do so will result in debit.
10. Technician completely drains all fluids, removes the ATM and torque converter from the vehicle.
Note:
Do not disassemble any part of the ATM.
11. Flush the transaxle Oil Cooler and hoses using the Oil Cooler Flusher (part number J39463) and Flushing Fluid (part number 00233-12100). (Flushing Fluid is shipped with each remanufactured ATM unit.)
12. Install the remanufactured ATM according to the appropriate Shop Manual. Fill the ATM fluid to the specified level using Genuine Hyundai ATF+ Type 7176.
13. Secure the removed torque converter to the removed ATM core using the torque converter retaining strap and bolts removed from the remanufactured ATM unit.
14. Install all plugs removed from the remanufactured ATM unit into the removed ATM unit before packaging to prevent residual fluid from leaking.
15. Place the Core Return Checklist into the plastic bag provided with the remanufactured ATM unit and close the envelope securely. Enclose all needed forms and ensure they are completed and fully filled out.
Note:
Failure to properly complete and/or return the ATM Core Checklist will result in a $50.00 reduction of the core credit and/or charge back of your warranty claim.
16. Place the removed ATM into the reusable shipping container provided with the remanufactured ATM (make sure that the ATM is seated in the proper direction); close lid and fasten retaining straps on the side of the container securely.
17. Using the address label provided with the remanufactured ATM unit, ship the removed ATM with the Core Return Checklist.
Note:
Dealership is not responsible for freight charges for returning the removed ATM to the remanufacturing center if the enclosed bill of lading is used and ATM is shipped via HMA approved carriers. DO NOT SUBMIT A WARRANTY CLAIM FOR THESE CHARGES.
18. The bottom copy of the Core Return Checklist is retained in the dealership's Parts Department, filed by the repair order number indicated in the top right hand corner of the checklist.
19. The ATM Diagnosis Questionnaire must be attached/retained with the shop copy of the RO in the Dealership's VIN service files. Dealership must record the removed and remanufactured ATM serial numbers on the shop copy of the RO.
20. Remanufacturing center receives the removed ATM and Core Return Checklist.
21. Remanufacturing center checks documents and sends forms to HMA.
22. Dealer is reimbursed for core ATM.
Note 1:
Second and subsequent ATM reman replacements on the same VIN will require Regional/Technical Hot Line approval/authorization prior to performance of the repair.
Note 2:
HMA may deny/chargeback all or portions of ATM claims and/or core credits on remanufactured units if:
- Cooler not properly flushed, causing remanufactured ATM to fail
- Remanufactured ATM damaged due to:
- Abuse
- Improper installation/removal
- Improper Packaging
- No trouble found/incorrect diagnosis
- Comeback repair/incorrect diagnosis
- Incomplete Core Return Checklist
Note 3:
Lost packaging and paperwork must be ordered through the PDC at the dealer's expense.
Note 4:
Dealer Parts Department accepts full responsibility for insuring that transaxles sold over the counter:
- Have an ATM Diagnosis Questionnaire that is completely and accurately filled out
- That the ATM cooler is flushed to HMA specifications using the proper Special Service Tool and fluid
- Genuine Hyundai Transmission fluid (ATF+ Type 7176) is used to refill the ATM