Navigation System - Screen Freezes/Locks Up: Overview
Classification: EL08-025aReference: ITB09-004a
Date: February 9, 2009
EX35, G35, G37, M, QX56;
NAVIGATION SYSTEM LOCKS UP / SCREEN FREEZES
The Action section of this bulletin has been amended. No other content has changed. Discard all earlier versions of this bulletin.
APPLIED VEHICLES
APPLIED VIN / DATE
IF YOU CONFIRM:
The Navigation system locks up or the screen freezes and the Applied Vehicle was built before the Applied Date / VIN range.
NOTE:
This condition, if it should occur, is intermittent and can be reset to normal condition by cycling the ignition switch off and on or waiting approximately five (5) minutes.
ACTION:
Update the audio system software using the procedure in this bulletin.
IMPORTANT:
^ If the system is otherwise operating normally this bulletin applies.
^ If the system has DIFFERENT symptoms than what is described above this bulletin DOES NOT APPLY. Refer to ASIST for further diagnostic assistance.
NOTE:
Make sure to use 08-09 or later Map Data Master Discs.
IMPORTANT:
The purpose of "ACTIONS" (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair.
CLAIMS INFORMATION