Campaign - CAMPAIGN CLOSED, Repair Still Valid: Overview
XT307-S941X-TYPE
DATE 09/03
MODEL
2002 MY
X-TYPE
VIN
specific VINs
JATCO JF506E Transmission Replacement - Reverse Clutch Piston Durability - Service Action S941
Issue:
The automatic transmission used on some 2002 MY 2.5L & 3.0L X-TYPE vehicles may contain a reverse clutch piston that is not durable. This issue affects specific vehicles within the above VIN range that have had transmissions fitted from production that have been built in January February March, September and October 2001.
As a result the driver may experience a harsh shift that will lead to transmission slippage, and ultimately transmission failure, if the corrective action detailed in this bulletin is not completed.
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Various flowcharts providing an overview of the processes involved in this Service Action are shown.
A listing of all affected vehicles, as well as, a summary of affected vehicles by retailer is available from the Jaguar Service Support web site.
Note:
Only those vehicles listed on the spreadsheet available on the website are eligible for this service action. The spreadsheet list supersedes what applicability may be listed on DDW.
While the vehicle is in the workshop, please use this opportunity to complete all outstanding Service Actions including S937 in particular.
Action:
The repair of vehicles within this service action must be targeted in a specific order.
Note the following when scheduling vehicles to replace their transmissions:
1. Unsold vehicles and vehicles that have less than 3000 miles on them MUST have a NEW transmission installed, not a remanufactured transmission. These vehicles take priority over all others as new transmissions have been supplied to start the service action. (A remanufactured transmission can be identified by an affixed label stating "remanufactured" adhered to the top of the transmission).
Note:
Only transmissions with an EKA suffix can be used in this Service Action. Transmissions with an EKA suffix must not be used to repair any vehicle not specifically covered by this service action.
2. Transmissions manufactured in September and October 2001 are more susceptible to this concern and therefore the customer contact strategy should focus on those vehicles within the VIN range C32605 to C62327.
3. Vehicles within the VIN range of C00519 to C32604 should be contacted last.
Note:
Some vehicles contained in this service action may already have a replacement transmission. If so, the vehicle might not be eligible to receive a replacement transmission.
To determine whether the transmission requires replacement, check the transmission serial number. Replace the transmission only if the serial number meets the following conditions:
^ 2.5L and 3.0L starting with 11xxxxx
^ 2.5L and 3.0L starting with 12xxxxx
^ 2.5/3.0L: 1300001 - 1399999
^ 2.5L: 1908190 - 1999999 & 1X00001 - 1X08740
^ 3.0L: 1908384 - 1999999 & 1X00001 - 1X09438
Note:
If the serial number has a letter stamped behind it, do not replace the transmission - the letter indicates that it has been remanufactured to the latest specification.
If the serial number is outside this range, do not replace the transmission. Submit a claim for the inspection only
In all cases, the replacement transmission serial number must be captured for Jaguar's database. This bulletin contains specific instructions on how to enter this information based on your dealer management system: ADP, Reynolds & Reynolds. All other DMS systems do not support this functionality; use the DDW system to update a serialized component as described in attachment # 4.
Below is an example to assist in interpreting the serial number
Example: 1X15384
The first digit indicates the year of manufacture (Examples: 1 - 2001; 2 - 2002; etc.) The second digit/letter indicates the month of manufacture (Examples) shown.
The digits 3 - 7 are the running number of the transmission manufactured in the year/month given.
The example serial number was the 15384th transmission manufactured in October 2001.
The procedure for replacing the transmission inclusive of an oil level fill and check is included in this bulletin
After completing the installation of the transmission, complete the "JATCO S941 Automatic Transmission Replacement Form" enclosed in the box. This form will accompany the returned unit back to the remanufacturer for review and or action.
SPECIAL TOOLS
A listing of all of the required tools to carry out this service action can be found on the Jaguar Service Support website .
In addition to the existing tools two new special tools have been developed and supplied to your dealership under a separate cover.
1 X Engine Support Brackets (303-1068)
1 X Torque Adapter (303-1069)
Using these new tools, the engine remains in the vehicle while the transmission is replaced. Therefore the warranty time has been adjusted accordingly.
The WDS must be loaded with software Issue 24B or later to reset the TCM adaptations after installation of the transmission.
LOANER CAR REIMBURSEMENT
As the repair will take up to a full day to complete, you will need to consider the level of courtesy service that should be provided to your customers when performing this Service Action. To assist with this, a $40.00 rental car reimbursement will be provided, if necessary This will be claimed through the service action. (Refer to warranty section).
CUSTOMER CONTACT
As the result of discussions with the Service Sub-committee, it has been recommended that you initiate the contact with your customers, due to the large number of vehicles affected and dealer workshop capacity.
As you begin contacting customers, please emphasize that their vehicle will need to be brought in for an inspection of the transmission serial number, and that only if necessary, will their transmission be replaced.
This action is required as a number of known-good replacement transmissions have already been installed in some of the vehicles on the VIN list.
A template letter is shown in this bulletin. This process will give you better control of vehicle scheduling, and allow you to ensure parts and loaner cars are available when the vehicle is brought in for repair.
As a result, Jaguar cars will not conduct any customer mailings.
After completion of the service action, please advise customers that in order to allow the new transmission to adapt to the customer's driving characteristics, the vehicle will have to be driven for 300 miles (482 kilometers) without using the sport mode switch.
PARTS ORDERING / SUPPLY
In order to maintain adequate controls over the limited number of transmissions to start this service action, each retailer will be issued a start-up quantity based on the sales category of the dealership. Order additional transmissions as required following the guidelines below. Order ancillary parts to start this service action in the normal manner.
Key points:
^ All orders must be a Stock order.
^ Orders will block automatically to allow for review. They will be released daily by UNIPART once reviewed.
^ All orders must be placed five working days prior to the vehicle being booked in. This will allow for the review and delivery cycle to be completed.
^ The VIN (last six digits) must be given in the customer data field when ordering. Orders placed without giving a VIN will be cancelled.
^ Failure to return removed units within the normal time frame may prevent the supply of further units to your account.
^ Transmissions must not be held in dealer stock for extended periods of time.
FEDERAL EXPRESS ENVELOPE
Once an order is placed with UNIPART for a transmission involved in this service action, an envelope containing return documentation, a yellow bar coded return address label and specific instructions will be sent to you. This Federal Express envelope will arrive at your dealership in advance of the transmission marked with two day glow orange stickers stating" URGENT PART RETURN DOCUMENTATION - JAGUAR CARS SERVICE ACTION S941 ATTENTION: JAGUAR PARTS MANAGER".
Note:
It is not required to marry up the paperwork received with a specific transmission.
RETURN OF REMOVED TRANSMISSIONS
In order to maintain a quick turnaround of removed transmissions and a subsequent swift completion of the Service Action, Jaguar Cars will be providing a further allowance of $50.00 US per repair as an incentive to return the removed transmission in a timely manner as well as to cover the administration of this Service Action (Refer to warranty section for claiming procedures). This incentive will not be paid in the event of a failure to comply with the Return Guidelines.
Preparation of removed transmission
^ Drain all oil, plug and then secure the Torque Converter on the removed unit.
^ Wrap the removed unit in the plastic bag and pack securely in the box in which the replacement unit was received.
For detailed instructions, refer to the contents of the Federal Express Envelope that you receive containing all of the shipping labels and instructions for each removed transmission.
^ Complete the sections on the Yellow Bar Coded Label - Serial Number, VIN Number and Miles/Kms and apply the label to the outside of the box.
^ Attach the clear sleeve and insert the Federal Express freight delivery paperwork to the outside of the box, so that it is legible and can be easily scanned.
^ Ensure that the technician has completed the "JATCO S941 Automatic Transmission Replacement Form" enclosed in the box.
^ Confirm that the X-TYPE auto transmission meets the serial number requirements described earlier in the bulletin.
^ The removed unit must be ready for collection on the morning of the fourth working day after receipt of the replacement unit. The day that the replacement unit arrives is day one. Arrangements have been made with Fed EX to collect the removed unit on the fourth day or shortly thereafter. Your initial order of transmissions will be given a longer period to allow you time to start the process of performing this service action at your dealership.
^ If for any reason the removed transmission will not be available for collection on the morning of the fourth working day, you must fax on dealer letterhead stating the reason why the unit will not be available and when it will be available for collection. This fax must reach the number detailed below by 1600 hours (4pm) Eastern time on the third working day.
The fax should be titled Transmission Service Action Number S941 and sent to fax number (201) 818 9074.
^ Failure to return transmissions in a timely manner may result in delay in the supply of further replacement transmissions under this Service Action.
FORMS
The only form that needs to be filled out is:
^ JATCO S941 Automatic Transmission Replacement Form enclosed in the box. This form will accompany the returned unit back to the remanufacturer for review and or action. Only the upper portion of the form needs to be filled out unless a specific problem has been identified with the transmission.
Parts Information
Note:
The replacement transmissions should be ordered following the supply procedure listed earlier in this bulletin.
Only transmissions with an EKA suffix can be used in this Service Action. Transmissions with an EKA suffix must not be used to repair any vehicle not specifically covered by this service actions.
All other parts should be ordered through Jaguar Parts Operations in the normal manner. The oil cooler and tube parts marked * should only be replaced if oil contamination is evident. The parts marked ** should only be replaced if the oil cooler and tubes are not replaced. It is projected that less than 10% of all vehicles will require a replacement oil cooler.
^ The return of the replaced transmission will be handled outside of normal Warranty Return Procedures. No warranty bar code tags will be issued requesting the part be returned to Paramus, NJ.
^ Do not ship these transmissions with other warranty material.
^ No core charges have been applied to the transmissions involved in this Service Action.
^ Failure to return the transmissions in a timely manner may result in delay in the supply of further transmission replacement units under this Service Action.
^ The removed part return procedures of this Service Action must be adhered to as otherwise debit action may be taken against the Dealership.
Warranty Information:
The mobility allowance is a contribution towards the costs associated with supporting customers' mobility requirements while this repair is being performed and may be claimed where the repairing dealer has provided some form of mobility assistance such as taxi fares. It can also be used to contribute towards any loaner car costs should a loaner car be used for this purpose. Evidence of the cost claimed should be retained with the repair order in line with current Warranty Policy and Procedures. The sundry value should be entered in local currency and must not exceed the equivalent value of $40.00 US.
Jaguar Cars will be providing a further allowance of $50.00 US per repair as an incentive to return the removed transmission in a timely manner as well as to cover the administration of this Service Action.The sundry value should be entered in local currency and must not exceed the equivalent value of $50.00 US. This incentive will not be paid in the event of a failure to comply with the Return Guidelines.
Warranty claims should be submitted quoting program code S941 together with option code X. In this instance it will also be necessary for you to enter the relevant SROs from the table below, the parts required for the repair and where required, the relevant sundry allowances in local currency for the mobility and administration allowances.
After the repair, the vehicle record on the Warranty System must be updated with the new transmission serial number.
While the vehicle is in the workshop, please use this opportunity to complete all outstanding Service Actions including S937 in particular.
Note:
Always review a Vehicle's Claim History within DDW first to determine whether this recall has been previously performed on a specific vehicle. The "Review Claim History" function will display a list of claims against the vehicle. If this recall appears in the program code field, do not perform this recall.