Pinpoint Tests

Pinpoint Tests

PINPOINT TEST G1026990p1 : Unable to Pair

G1026990t1 : 'No Phone Fitted' Display

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth function is activated and the telephone handset is placed within the vehicle cabin area.
1 Carry out checks to determine if 'No Phone Fitted' is shown on vehicle display.
- Is 'No Phone Fitted' displayed?

->Yes
GO to Pinpoint Test G1026990t2.

->No
Locate the connected telephone and if not Customer telephone, disconnect from the system.

G1026990t2 : Telephone Bluetooth Device Search
1 Carry out Bluetooth device search using Customer handset.
- Is 'Jaguar' identified in Bluetooth device list?

->Yes
Select device from list, then continue with diagnosis.
GO to Pinpoint Test G1026990t3.

->No
Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Jaguar' still not identified in Bluetooth device list, set ignition status to OFF, wait approximately 30 seconds and set ignition status to ON. Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Jaguar' still not identified in Bluetooth device list, contact your local in market support for further assistance.

G1026990t3 : Telephone Handset Error
1 Check for any error shown on the telephone handset when 'Jaguar' is selected from the Bluetooth device list.
- Was an error immediately shown on the telephone handset?

->Yes
Wait approximately 10 seconds then re-attempt selection, to a maximum of 4 times, waiting approximately 10 seconds between each attempt. If error still being displayed, contact your local in market support for assistance.

->No
Enter PIN '1313' then continue with diagnosis.
GO to Pinpoint Test G1026990t4.

G1026990t4 : PIN Entry Status
1 Check for successful PIN entry.
- Was PIN entry successful?

->Yes
GO to Pinpoint Test G1026990t5.

->No
Wait approximately 10 seconds then re-attempt PIN entry, to a maximum of 4 times, waiting approximately 10 seconds between each attempt. If PIN entry is still un-successful, contact your local in market support for assistance.

G1026990t5 : 'No Phone Fitted' Display
1 Carry out checks to determine if 'No Phone Fitted' is still shown on vehicle display.
- Is 'No Phone Fitted' still displayed?

->Yes
From the telephone handset, select the connect option for the 'Land Rover' device identified in the Bluetooth device list. If 'No Phone Fitted' is still displayed, suspect a telephone handset fault. Carry out Pinpoint test again using known good telephone handset.

->No
The telephone is paired and connected to the system. No further action is required for this symptom.

PINPOINT TEST G1026990p2 : Not Automatically Connecting

G1026990t6 : Bluetooth Module Paired Device List

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth and auto connect functions are activated and the telephone handset is placed within the vehicle cabin area.
1 Carry out checks to determine if the Customer telephone is shown in the Bluetooth Module paired device list.
- Is the Customer telephone in the Bluetooth Module paired device list?

->Yes
GO to Pinpoint Test G1026990t7.

->No
Carry out Unable to Pair Pinpoint Test.
GO to Pinpoint Test G1026990p1.

G1026990t7 : Customer Handset Paired Device List
1 Carry out checks to determine if the Bluetooth Module is shown in the Customer telephone paired device list.
- Is the Bluetooth Module in the Customer telephone paired device list?

->Yes
GO to Pinpoint Test G1026990t8.

->No
Carry out Unable to Pair Pinpoint Test.
GO to Pinpoint Test G1026990p1.

G1026990t8 : Customer Telephone in Position 1
1 Carry out checks to determine if the Customer telephone is in position 1 in the Bluetooth Module paired device list.
- Is the Customer telephone in position 1?

->Yes
GO to Pinpoint Test G1026990t9.

->No
Advise Customer that auto connection will only be attempted with the device that is shown in position 1 in Bluetooth Module paired device list.

G1026990t9 : Check for DTC B1A56-13
1 Using Manufacturer approved diagnostic system, check for DTC B1A56-13.
- Is DTC B1A56-13 logged?

->Yes
Carry out remedial actions as outlined in DTC Index. If symptom remains, contact your local in market support for assistance.

->No
GO to Pinpoint Test G1026990t10.

G1026990t10 : Bluetooth Connection
1 Carry out checks to determine if Bluetooth connection icon is shown on Customer Bluetooth telephone screen but shows 'No Phone Fitted' on vehicle screen.
- Is Bluetooth connection icon shown on the Customer handset but 'No Phone Fitted' displayed on vehicle screen?

->Yes
GO to Pinpoint Test G1026990t14.

->No
GO to Pinpoint Test G1026990t11.

G1026990t11 : 'Land Rover' Authorization

NOTE:
Some handsets may require operator intervention to manually authorize connection.
1 Carry out checks to determine if 'Land Rover' is authorized in the Customer Bluetooth telephone device list menu.
- Is 'Land Rover' authorized in the Customer Bluetooth telephone device list menu?

->Yes
GO to Pinpoint Test G1026990t12.

->No
Advise customer that 'Land Rover' needs to be authorized in the Customer Bluetooth telephone device list menu, or operator intervention may be required to manually authorize connection.

G1026990t12 : Search for Devices Screen
1 Select the search for devices button on the vehicle display.
- Does pressing the search for devices button bring up the searching screen on the vehicle display?

->Yes
Contact your local in market support for assistance.

->No
GO to Pinpoint Test G1026990t13.

G1026990t13 : Cycle Ignition and Check Search for Devices Screen
1 Lock vehicle (wait 60s) before unlocking and turning Ignition status back to ON.
- Does pressing the search for devices button bring up the searching screen on the vehicle display?

->Yes
No further action required for this Symptom. Possible intermitent fault.

->No
Contact your local in market support for assistance.

G1026990t14 : Paired Device
1 Check Customer telephone paired device list to establish which device the Customer telephone is connected to.
- Is the Customer telephone connected to the vehicle?

->Yes
Lock vehicle (wait 60s) before unlocking and turning Ignition status back to ON. If Not Automatically Connecting, contact you local in market support for assistance.

->No
Using the Customer telephone controls, disconnect from the currently connected device and delete from paired device list. Lock vehicle (wait for 60s) before unlocking and turning Ignition status to ON. If Not Automatically Connecting, contact your local in market support for assistance.

PINPOINT TEST G1026990p3 : No Audio To Third Party

G1026990t15 : Microphone Diagnostic Trouble Codes (DTCs)

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Using the Manufacturer approved diagnostic system, check for any logged microphone DTCs in Audio Front Control module.
- Is DTC B1D79-01 logged?

->Yes
Carry out diagnosis of electrical failure as advised in Action column of DTC Index.

->No
Contact your local in market support for assistance.

PINPOINT TEST G1026990p4 : No Audio From Third Party

G1026990t16 : 'In Call' Display

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Carry out checks to determine if 'In Call' is shown on the vehicle display.
- Is vehicle display showing 'In Call'?

->Yes
Contact your local in market support for assistance.

->No
Call has ended. No further action is required for this symptom.

PINPOINT TEST G1026990p5 : No Audio

G1026990t17 : Audio From Third Party

NOTE:
Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
1 Establish from Customer feedback/symptom if there is Audio from the Third Party.
- Is there Audio from the Third Party?

->Yes
GO to Pinpoint Test G1026990t18.

->No
Refer to the 'No Audio From Third Party' Pinpoint test.
GO to Pinpoint Test G1026990p4.

G1026990t18 : Audio To Third Party
1 Establish from Customer feedback/symptom if there is Audio to the Third Party.
- Is there Audio to the Third Party?

->Yes
GO to Pinpoint Test G1026990t19.

->No
Refer to the 'No Audio To Third Party' Pinpoint test.
GO to Pinpoint Test G1026990p3.

G1026990t19 : CD or Radio Audio
1 Establish from Customer feedback/symptom if there is Audio from the CD or Radio.
- Is there Audio from the CD or Radio?

->Yes
GO to Pinpoint Test G1026990t20.

->No
Suspect MOST ring fault, refer to electrical circuit diagrams and check/rectify MOST ring as necessary.

G1026990t20 : Telephone Handset Audio
1 Establish from Customer feedback/symptom if there is Audio from the telephone handset.
- Is there Audio from the telephone handset?

->Yes
Ensure vehicle is parked. Disconnect and reconnect handset. If issue not resolved, contact your local in market support for assistance.

->No
Contact you local in market support for assistance.