A/T - Evaluation Report (ATER) Warranty Claim

Bulletin: W97-009

Section: Warranty

Date: 10/24/97

Model: All

Applicable to: USA/Cda

Subject: Automatic Transmission Evaluation Report (ATER) Warranty Claim

Service Bulletin G97-022 announced the implementation of the Land Rover Automatic Transmission Evaluation Report (ATER). Effective immediately, Land Rover North America will not accept a warranty claim for an automatic transmission replacement unless we have a completed ATER on file PRIOR to the replacement.

Upon receipt of the form at Land Rover, an authorization number will be generated and the form faxed back to you. The completed form with the authorization number must be attached to the defective transmission when it is requested for return to Land Rover. ZF Industries uses information from this form to complete their evaluation. Please be certain that the form is attached in such a way that it is not lost or damaged during transit.

As always, automatic transmissions must be drained completely prior to shipping.

To compensate the Technician for evaluating the condition of a transmission prior to replacement, labor operation 44.90.01/01 should be used for all models. The time allowance is 0.80hrs. Included in this operation is the time to:

1. Test-drive and evaluate transmission for noise, shift quality, fluid quality/quantity, etc.

2. Interrogate E.A.T. system for DTCs

3. Perform Stall Test

4. Complete ATER form

Please be aware that claims that do not adhere to these procedures are subject to adjustment or refusal.