Free Scheduled Maintenance - Certificate Program
Bulletin: W97-004Section: Warranty
Date: 2/7/97
Model:
Applicable to: USA
Subject: FREE SCHEDULED MAINTENANCE CERTIFICATE PROGRAM
All customers who purchased 1997 Land Rover vehicles during November and December 1996 have been mailed a welcome letter, a Sales Satisfaction Questionnaire and two free scheduled maintenance vouchers: one for a 7,500 mile service and the other for a 15,000 mile service. Examples of the letter and vouchers were supplied with Operations Bulletin S97-004.
The benefits of this program are not transferrable to second or subsequent owners. Customers must present vouchers in order to receive free scheduled maintenance under this program. For audit purposes, redeemed vouchers should be attached to repair orders and held in the vehicle service history file.
To receive payments for scheduled maintenance as detailed, use claim type "M" with the following Service Action codes:
Warranty Reimbursement
The following schedules show the parts, labor and material reimbursements for each of the services covered under this program:
Discovery
7,500 Mile Service
Labor: 1.0 hours
Parts: ERR3340, Oil Filter
ETC7398, Crush Ring
Materials $11.20, 7 qts. motor oil
15,000 Mile Service
Labor: 3.0 hours
Parts: ERR3340, Oil Filter
ETC7398, Crush Ring
Materials $20.30, 7 qts. motor oil, 1 qt. brake fluid
Range Rover
7,500 Mile Service
Labor: 1.0 hours
Parts: ERR3340, Oil Filter
UAM2857L, Crush Ring
Materials $11.20, 7 qts. motor oil
15,000 Mile Service
Labor: 2.3 hours
Parts: ERR3340, Oil Filter
UAM2857L, Crush Ring
BTR8037, Pollen Filter
Materials $11.20, 7 qts. motor oil
Defender
7,500 Mile Service
Labor: 1.0 hours
Parts: ERR3340, Oil Filter
213961, Crush Ring
Materials $11.20, 7 qts. motor oil.
15,000 Mile Service
Labor: 2.3 hours
Parts: ERR3340, Oil Filter
213961, Crush Ring
Materials $11.20, 7 qts. motor oil
Note:
Services are due at mileage listed or 6 month intervals, whichever comes first.