Recall - Windshield Bonding Inspection
No: P018Issue: 1
Date: 07 JULY 2009
SECTION: 501
Safety RECALL: Front Windshield Primer Application
AFFECTED VEHICLE RANGE:
Range Rover (LM) VIN: 9A305421 - 9A306546 (specific vehicles; see Affected VIN Lists)
Model Year: 2009
CONDITION SUMMARY:
Situation:
A potential concern has been identified with the installation of the front windshield in a limited number of 2009 model year Range Rover (LM) vehicles. Please see the VIN list below for affected vehicles. During the installation process it was identified that primer, applied by an automated glazing robot, was not being dispensed onto the glass. This omission can lead to the chemical bonding between the primer and the Polyurethane (PU) adhesive not being activated and therefore the windshield not chemically bonded to the vehicle. Where the windshield is not chemically bonded, water ingress might occur and there may be reports of increased wind noise. In extreme cases, full windshield retention may not be achieved in the event of an air-bag deployment or during a vehicle crash which increases the risk of injury in the event of a crash. Refer to Service Bulletin SRE09-02 or SRE09-02C for full details.
Action:
Retailers are required to withhold affected vehicles from retail delivery pending inspection of the tailgate glass bonding and, if necessary, replacement of the front windshield. No further action is required for any other direct glazed panels as the bonding achieved is sufficient to provide the required level of structural integrity and glass retention. Once the inspection / replacement has been completed, the vehicle may be released for sale or returned to the customer.
PARTS
TOOLS:
Refer to Workshop Manual (GTR) for any required special tools
WARRANTY:
NOTE:
Always check DDW to verify that the vehicle is affected by this Recall Action or any other Service Action prior to undertaking any repair as some vehicles may have been repaired in port. DDW reflects only those vehicles affected and un-repaired.
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.
Warranty claims should be submitted quoting the Program Code 'P018' together with the Option Code 'X'. It will be necessary to enter the relevant SRO and, if necessary, the parts used. Where the windshield is installed as a sublet repair, please quote 'ZZZ001' as the Sundry Code and claim the sublet invoice value. In the case of sublet repairs, please follow the required Warranty policy found in the Warranty Policies & Procedures Manual (InfoTrail). The drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
REPAIR PROCEDURE
INSPECT TAILGATE GLASS
1. Open tailgate.
NOTE:
Global Technical Reference (GTR) lookup sequence is as follows: GTR Home > NAS > LM - New Range Rover > Service Information > 2009 > Workshop Manual > 5: Body and Paint > 501: Body and Paint > 501-05: Interior Trim and Ornamentation
2. Refer to Workshop Manual (GTR) section 501-05: Interior Trim and Ornamentation and remove the liftgate upper trim panel.
3. Inspect the area along the bead adjacent to the window wiper spindle grommet for a 'clear primer witness mark'. (Figure 1)
^ If a 'clear primer witness mark' is present, refer to Workshop Manual (GTR) section 501-05: Interior Trim and Ornamentation and install the liftgate upper trim panel and release vehicle to customer.
^ If no 'clear primer witness mark' is present, continue to REPLACE FRONT WINDSHIELD GLASS.
REPLACE FRONT WINDSHIELD GLASS
NOTE:
If the front windshield is damaged upon removal, install a new windshield. If the front windshield is not damaged upon removal, install the original windshield.
NOTE:
Global Technical Reference (GTR) lookup sequence is as follows: GTR Home > NAS > LM - New Range Rover > Service Information > 2009 > Workshop Manual > 5: Body and Paint > 501: Body and Paint > 501-11: Glass, Frames, and Mechanisms
1. Refer to Workshop Manual (GTR) section 501-11 (76.81.01) and remove / install or, if necessary, replace the front windshield glass.
AFFECTED VIN LIST - CANADA
AFFECTED VIN LIST - USA