Entertainment System - Rear DVD Screen is Blank

L-SB-0013-08

March 17, 2008

Rear Seat Entertainment System Blank Screen

Service Category
Audio/Visual/Telematics

Section
Audio/Video

Market
USA





Applicability

Introduction
On vehicles equipped with the new factory 9-inch rear seat DVD video screen, the Rear Seat Entertainment (RSE) Lock function may cause the DVD screen to be blank if this function is turned on. Additionally, a DVD cannot be inserted or ejected from the system when the rear lock is turned on. Use the following procedure to unlock the Rear Seat Entertainment.





Warranty Information

Repair Procedure

1. Confirm the customer's complaint of DVD RSE system inoperative.

2. For vehicles with Lexus Navigation System, perform the following procedure to turn OFF the RSE Lock function:

A. Press the INFO button to display the "Information" screen on the navigation unit.

B. Press the "Screen Setting" touch button on the navigation display.

C. Under the "Rear Lock" option, press the "OFF" touch button and then press "OK" in the upper right part of the display.

D. Press the DVD switch on the RSE system, (If a DVD is NOT already in the player, insert one) and confirm screen is "ON" and the system will play DVD's.

3. For vehicles without Lexus Navigation System, perform the procedure to turn "OFF" the RSE Lock function.

A. Push the audio control knob multiple times to cycle through the various options (Bass, Mid, Treble, etc.) until "Rear Lock" is shown on the screen.

B. Turn the audio control knob so the display says "OFF" next to "REAR LOCK".

C. Press the DVD switch on the RSE (if a DVD is NOT already in the player, insert one.) and confirm screen is "ON" and the system will play DVDs.

4. If the above procedure resolves the concern, explain the system operation to the customer. This procedure is described in the "Audio/Video" section of the vehicle owner's manual.

5. If the above procedure does NOT resolve the concern, perform RSE diagnosis using the Technical Information System (TIS), 2007-2008 model year applicable vehicle repair manual.