Interior - Door Trim Arm Rest Surface Peeling

Bulletin No: 09-003/12

Last Issued: 01/31/2012

Subject: DOOR TRIM ARM REST SURFACE PEELING

APPLICABLE MODEL(S)/VINS
2010-2012 CX-7 vehicles with
VINS lower than JM3ER******400207 (produced before August 1, 2011)

DESCRIPTION





On some vehicles, the surface of the door trim arm rest may peel off, resulting in poor appearance. This may be caused by poor adhesion. The surface may peel when the arm rest is grabbed by hand.

As a mass-production improvement, additional adhesion has been applied to the arm rest surface.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

NOTE:
^ Ensure the door trim is kept clean during the repair.

^ All illustrations shown below are of the front door trim, but the procedure is same for the rear door trim.

1. Verify customer concern.

2. Remove the applicable door trim according to the MS3 online instructions or the Workshop Manual (section 09-17 FRONT DOOR TRIM REMOVAL/INSTALLATION or REAR DOOR TRIM REMOVAL/INSTALLATION).

3. Remove the center decorative panel screws.





- Door trim without a grip: 13 screws





- Door trim with a grip: 14 screws

4. Remove the screws and the switch unit.





- Driver side: 3 screws





- Passenger side: 2 screws

5. Detach the door trim tabs.





- Door trim without a grip: 5 tabs





- Door trim with a grip: 5 tabs (A) and 1 tab (B) for grip.





6. Detach tab (1) and push tab (2). Pull the frame to remove it from the door trim.





- Start removing the frame from the rear side of the vehicle, then move to the front side.

- Remove the decorative frame (A), switch panel (B), arm rest (D) and grip (C) all together.





7. For door trim with a grip only: Remove the grip from the decorative frame by detaching 2 tabs (A).





8. Remove the switch panel from the decorative frame by detaching the tabs (A).

- Drive side: 8 tabs

- Passenger side: 7 tabs





9. Remove the arm rest from the decorative panel.

- Detach 5 tabs (A).

- Remove a pin (B).

10. Replace the arm rest with a modified part.

11. Install in the reverse order of removal.

12. Verify repair.





PART(S) INFORMATION





WARRANTY INFORMATION

NOTE:
^ This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.

^ This repair will be covered under Mazda's New Vehicle Limited Warranty term.

^ Additional diagnostic time cannot be claimed for this repair.