Interior - Tapping Noise From Dash at Windshield
Bulletin No: 09-004/13Last Issued: 03/06/2013
Subject:
TAPPING NOISE WHERE EDGE OF DASHBOARD MEETS WINDSHIELD
APPLICABLE MODEL(S)/VINS
2013 CX-5 vehicles with VINS JM3KE******122583 ~ 146712 (produced May 6, 2012 Aug. 31, 2012)
DESCRIPTION
Some vehicles may exhibit a tapping noise which is audible from the front edge of the dashboard (A) (where it meets the base of the windshield) when driving over bumps or rough roads.
The tapping noise may be caused when the front edge of the dashboard contacts the body-side bracket(s). To eliminate the noise, felt pads have been attached to all (3) three body-side brackets during vehicle mass-production.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR OVERVIEW:
There are (3) three brackets (left, center and right) on the body-side as shown (A). A felt pad is attached to each bracket for noise prevention. However, depending on the VIN and production date of the vehicle, felt pads may or may not have been attached to all three brackets. Vehicles without felt pads may experience a tapping noise when driving over bumps or rough roads.
Production date ranges for vehicles with and without felt pads: O = with felt pads, X = without felt pads.
REPAIR PROCEDURE
1. Verify the noise occurs while driving the vehicle over a bump or rough road. Also, verify that the noise stops when lightly pressing the front edge of the dashboard by hand.
NOTE:
^ Since the repair involves removal and installation of the windshield, be sure to verify the noise is coming from the front edge of the dashboard before beginning this repair.
^ Keep in mind that TSB 09-009/12 - "2013 CX-5 - RATTLE NOISE FROM INSTRUMENT PANEL AND/OR CREAK NOISE FROM A-PILLAR OVER ROUGH I BUMPY ROADS" was also released to address noise concerns around similar locations of the vehicle. Be sure to distinguish the noises from one another and refer to the appropriate TSB to repair the vehicle.
2. Remove the windshield from the vehicle according to the instructions on M53 online or the Workshop Manual (section 09-12 WINDSHIELD REMOVAL).
3. Using the table shown, determine if the subject vehicle is a Type A Vehicle or a Type B Vehicle.
4. While lifting up the edge of the dashboard and holding it up by hand, attach the felt pads (A) on the brackets. Wrap the pad around the edges of the bracket as shown (B).
^ For Type A Vehicles, attach a felt pad on all (3) three brackets (left, center and right).
^ For Type B Vehicles, attach a felt pad on the center bracket only.
5. Re-install the windshield according to the instructions on M53 online or the Workshop Manual (section 09-12 WINDSHIELD INSTALLATION).
NOTE:
The A-pillar trim clips cannot be reused, so replace them (both sides) with new ones.
6. Verify repair.
PART(S) INFORMATION
WARRANTY INFORMATION
NOTE:
^ This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
^ This repair will be covered under Mazda's New Vehicle Limited Warranty term.
^ Additional diagnostic time cannot be claimed for this repair.
NOTE:
^ Windshield breakage is not covered under warranty.
^ Enter A-pillar trim clips as related parts.
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