Body - Rattle Noise From The Front Door Glass

Bulletin No: 09011/13

Last Issued: 04/17/2013

Subject:

RATTLE NOISE FROM FRONT DOOR GLASS

APPLICABLE MODEL(S)/VINS

2013-2014 CX-5 vehicles with VINS lower than JM3KE******300112 (produced before December 28, 2012)

DESCRIPTION





Some vehicles may experience a rattle noise from the front door glass when driving with the window open approx. 1/2 to 4 inches (1 - 10cm).

The rattle noise may be caused by insufficient glass run channel holding force. To eliminate this concern, the shape of glass run channel has been changed in order to increase the holding force.

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE

1. Verify the customer concern.

NOTE:
The rattle noise should go away when holding the slightly opened window by hand or when the window is completely closed.

- If the noise goes away, proceed to the next step.

- If the noise does not go away, this service bulletin does not apply. Troubleshoot the noise according to section 09 (Body and Accessories) of the MS3 online instructions or the Workshop Manual.

2. Open the door glass fully (right side glass run channel shown).





3. Pull the glass run channel off of the door frame.





4. Degrease the glass run channel where the pads will be applied to the two (2) locations shown.

5. Apply an adhesion promoter (one that is suitable for use on plastic) to the two (2) locations where the pads will be attached.

NOTE:

^ Obtain adhesion promoter locally.

^ Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. If these products cannot be obtained, any adhesion promoter suitable for plastic can be used.

6. Obtain the 0.25mm thick pad (A) from the Noise Parts Set.

7. Using a straight-edge and sharp knife, cut the pad into eight (8) equal pieces:

Pad size: 0.25mm x 7mm x 60mm





8. Stack four (4) pads on top of one another to create a 1 mm thick pad.

9. Repeat Step 8 to create a second pad with the remaining four (4) pieces.





10. Following steps a-c, attach both pads onto the glass run channel positioned below the molded joint line.

a. Align the upper edge of the first pad with the molded joint line (A).

b. Position the first pad 3mm away from the back of the glass run channel (B).

c. Attach the second pad by aligning it with the bottom of the outer line (C).

11. Reinstall the glass run channel back to the original position.

12. Operate the door glass up and down to verify proper operation.

13. Repeat the repair on the opposite side glass run channel as necessary.

14. Verify repair.





PART(S) INFORMATION





WARRANTY INFORMATION





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