Campaign MSP30 - Bluetooth(R) System Inoperative
Bulletin No: 09-038/10Last Issued: 08/24/2010
Subject:
MAZDA SERVICE PROGRAM (MSP3O) - BLUETOOTH HANDS-FREE PHONE
SYSTEM INOPERATIVE
BULLETIN NOTE
APPLICABLE MODEL(S)/VINS
2010-2011 Mazda3 vehicles with VINS JM1BL****A1347511 - 354774 OR JM1BL****B1354784 - 361692 (produced from June 18, 2010 through July 16, 2010)
2010 Mazda6 vehicles with VINS 1YVHZ8C**A5M41191 - M49193 (produced from June 9, 2010 through June 25, 2010)
2010 CX-7 vehicles with VINS JM3ER****A0341534 - 342879 (produced from June 25, 2010 through July 15, 2010)
2010 CX-9 vehicles with VINs JM3TB****A0231874 - 234504 (produced from June22, 2010 through July 14, 2010)
DESCRIPTION
On some vehicles, the "Talk", Pick-Up" and Hang-Up" buttons may not function.
NOTE:
^ UNDER THE MAZDA SERVICE PROGRAM (MSP3O), ALL CURRENT DEALER INVENTORY AND RETAILED VEHICLES FOUND TO BE WITHIN THE ABOVE VIN AND PRODUCTION DATES RANGES MUST BE REPAIRED ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS SERVICE BULLETIN.
^ BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO THIS PROGRAM BY PERFORMING AN eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MSP30" AND ITS CAMPAIGN STATUS DISPLAYS "OPEN". SEE "VEHICLE INSPECTION PROCEDURE" BELOW.
DEALER INVENTORY
Repair all applicable vehicles currently in dealer inventory according to the procedures contained in this service bulletin.
RETAIL VEHICLES:
When an applicable retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, perform an eMDCS Warranty Vehicle Inspection and check the status of MSP30. If status of MSP30 is "OPEN" repair the vehicle according to the procedures contained in this service bulletin.
VEHICLE INSPECTION PROCEDURE
1. Verify the vehicle is within the following VIN and production date ranges:
2010-2011 Mazda3 vehicles produced from June 18, 2010 through July 16, 2010
^ VIN Range: JM1BL****A1347511 - 354774 OR JM1BL****B1354784 - 361692 2010 Mazda6 vehicles produced from June 9, 2010 through June 25, 2010
^ VIN Range: 1YVHZ8C**A5M41191 - M49193
2010 CX-7 vehicles produced from June 25, 2010 through July 15, 2010
^ VIN Range: JM3ER****A0341 534 - 342879
2010 CX-9 vehicles produced from June 22, 2010 through July 14, 2010
^ VIN Range: JM3TB****A0231 874 - 234504
- If the vehicle is within the above VIN and production date ranges, proceed to Step 2.
- If the vehicle is not within the above VIN and production date ranges, return the vehicle to the customer or inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for a Campaign Label MSP3O attached either to the vehicle's bulkhead or to the vehicle's hood. Refer to eMDCS System - Warranty Vehicle Inquiry Results table below.
NOTE:
Verify the campaign number as the vehicle may have multiple labels.
INSPECTION PROCEDURE
NOTE:
The inspection procedure differs depending on the vehicle model. Refer to the appropriate inspection procedure below.
PROCEDURE A: 2010-2011 Mazda3 / 2010 CX-7
1. Ensure the room fuse is installed.
2. Turn the ignition switch to ACC position.
3. Turn the audio system ON (A).
4. Press the AUDIO CONT dial (B) multiple times until "BT SETUP" is displayed.
5. Turn the AUDIO CONT dial until "DEVICE INFO" is displayed.
6. Press the AUDIO CONT dial to select it.
7. The Bluetooth Address will be displayed (Example: 000A306FC11F).
NOTE:
^ If MAZDA" is displayed, turn the AUDIO CONT dial until the Bluetooth Address appears.
^ The display will disappear in a few seconds. By turning the AUDIO CONT dial, it will remain displayed.
8. Write the Bluetooth Address on the vehicle R.O.
9. Proceed to "BLUETOOTH MODULE CHECK" procedure.
PROCEDURE B: 2010 Mazda6 / CX-9
CX-9:
1. Open the glove box.
2. Look through the upper glove box gap to locate the Bluetooth Unit label.
3. Write the twelve (12) digit Bluetooth Address on the vehicle R.O. (Example: 00 04 30 72 8F 2E).
4. Proceed to BLUETOOTH MODULE CHECK" procedure.
Mazda6:
1. Remove the glove box.
2. Look through right side opening to locate the Bluetooth Unit label.
3. Write the twelve (12) digit Bluetooth Address on the vehicle R.O. (Example: 00 0A 30 71 06 38).
4. Proceed to BLUETOOTH MODULE CHECK" procedure.
BLUETOOTH MODULE CHECK
1. Access website to determine if the Bluetooth Unit requires replacement.
2. Enter the last six (6) digits of the Bluetooth Address, then select Enter.
- If "OK", the Bluetooth Unit does not need to be replaced. Proceed to "CAMPAIGN LABEL".
- If REPLACE", the Bluetooth Unit requires replacement. Proceed to "REPAIR PROCEDURE".
NOTE:
For Bluetooth Units requiring replacement, a Case Identification (ID) number will be provided by the online system. Write the Case ID on the vehicle Repair Order. The Case ID will be required to order replacement parts.
REPAIR PROCEDURE
1. Record the customer's preset radio stations.
2. Disconnect the negative battery cable.
3. Replace the Bluetooth Unit according to the Workshop Manual or MS3 online instructions:
- 2010-2011 Mazda3: Section 09-20 BLUETOOTH UNIT REMOVAL/INSTALLATION
-2010 Mazda6: Section 09-20 BLUETOOTH UNIT REMOVAL/INSTALLATION
-2010 CX-7: Section 09-20 BLUETOOTH UNIT REMOVAL/INSTALLATION
-2010 CX-9: Section 09-20 BLUETOOTH UNIT REMOVAL/INSTALLATION
NOTE:
^ If the new Bluetooth Unit does not include the mounting bracket, re-use the mounting bracket from the old unit. Depending on the model, tighten the mounting screws in the sequence indicated below.
^ Tighten the mounting screws to the proper torque specification indicated below. All models require the same torque specifications.
^ For a CX-9 Bluetooth Unit without a mounting bracket, refer to Special Instructions For CX-9 Only".
Special Instructions For CX-9 Only: The Bluetooth Unit has a locking tab that must be released. To properly release the locking tab, insert a flat screwdriver between the bracket and the raised lip.
Gently twist the screwdriver to release the locking tab, then separate by hand.
Mounting Bracket Installation Tightening Sequence:
Tightening Torque: 1.5 - 1.9 Nm (15.4 - 20 kgf-cm, 13.5 - 17.5 in.-lbf)
4. Re-connect the negative battery cable.
5. Turn ignition ON and wait for one (1) minute before proceeding to next step.
6. Verify the repair according to steps a~c.
a. Press the "Pick-Up" button (B) and confirm that a beep sound is heard.
b. Press the Talk" button (A) and confirm that voice guidance is heard.
c. Press the Hang-Up" button (C) to exit.
7. Re-enter the customer's preset radio stations.
8. Proceed to "CAMPAIGN LABEL".
CAMPAIGN LABEL:
1. Fill out a blue Campaign Label" (9999-95-065A-06) with the Campaign No: "MSP30", your dealer code, today's date, and affix it to the vehicle's bulkhead or hood.
2. Return the vehicle to the customer or dealer inventory.
PART(S) INFORMATION
WARRANTY INFORMATION
Disclaimer