Regional Office Information

Should you have any questions or encounter any difficulty regarding the grip replacement, please contact the Regional Office (Owner Service Department) nearest to you for quick and efficient assistance.


Mercedes-Benz of North America, Inc. Regional Corporate Offices


NORTHEAST REGIONAL OFFICE
Mercedes-Benz of North America, Inc.
Baltimore Commons Business Park
1300 Mercedes Drive (2nd Floor)
Harmans, MD 21076-0348
Telephone: (301) 859-9160 OWNER SERVICE DEPT.


SOUTHERN REGIONAL OFFICE
Mercedes-Benz of North America, Inc.
8813 Western Way
P.O.Box 17604
Jacksonville, FL 32245-7604
Telephone: (904) 443-2100 OWNER SERVICE DEPT.


NORTHCENTRAL REGIONAL OFFICE
Mercedes-Benz of North America, Inc.
3333 Charles Street
Franklin Park, IL 60131-1469
Telephone: (708) 288-3000 OWNER SERVICE DEPT.


WESTERN REGIONAL OFFICE
Mercedes-Benz of North America, Inc.
P.O.Box 93637
6357 Sunset Blvd.
Hollywood, CA 90093-0637
Telephone: (213) 468-3000 OWNER SERVICE DEPT.


If your authorized Mercedes-Benz dealer or Mercedes-Benz of North America, Inc. fails or is unable to replace the grip without charge, you may, in accordance with the National Traffic and Motor Vehicle Safety Act, submit a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 800-424-9393 (Washington, D.C. area residents may call (202) 426-0123).