Recall - Instrument Cluster Inspection/Replacing
Campaign No. 2006080004, November 2006FILE:
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP I OF INFORMATION _ PARTS & ACCESSORIES BINDER
Revision History
Revision Date Purpose
A 1/03/06 Update to work instructions and warranty information (new repair scenario)
- 09/27/06 Initial issue
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT:
MODEL 215, MODEL YEAR 2000-2002, 2004-2005
MODEL 220, MODEL YEAR 2000-2002, 2004-2005
INSPECT INSTRUMENT CLUSTER AND REPLACE IF NECESSARY
This Recall Campaign has been initiated because DCAG has determined that due to some variations in the production quality of electrical components from its supplier, the background illumination of the instrument cluster may fail in affected vehicles (see VIN range on the following page). Under certain conditions if the vehicle is driven after the background illumination fails, the instrument cluster fuse may blow causing a total failure of the instrument cluster. A total failure of the instrument cluster may contribute to driver confusion and may lead to a vehicle crash. The dealer will check the instrument cluster part number and replace the instrument cluster if necessary.
Please review the Effective Serial Number chart located on the following page.
Included is a sample copy of a letter which owners of the affected vehicles will receive.
Prior to performing this Recall Campaign:
- Please check VMI to insure the vehicle is involved and to determine if the vehicle has been previously repaired.
- Please review the entire Recall Campaign bulletin.
Approximately 30,379 vehicles are affected.
Effective Serial Number Range
NOTE:
Every vehicle in the VIN range may not be included in the campaign. VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. VMI always overrides the bulletin in reference to a specific vehicle's inclusion in a particular campaign. Please also note that Recall and Service Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Procedure
A. CHECK PART NUMBER OF INSTRUMENT CLUSTER
NOTE:
Ensure to record mileage of the current instrument cluster by hand prior to removing the cluster in case the Star Diagnosis transfer of information between clusters fails.
1. Move steering wheel out towards driver and down.
2. Remove instrument cluster (A, Figure 1) with connector (2) still attached.
- Use removal keys (1, Figure 1; Special Tool W 963 589 01 05 00).
3. Check instrument cluster part number.
- If part number does not match an affected part number below: Reassemble in reverse order; this campaign has been completed.
- If part number matches an affected part number below: Proceed to Subject B to replace cluster.
Affected Instrument cluster part numbers:
NOTE:
Only the above part numbers are eligible for replacement.
B. REPLACE INSTRUMENT CLUSTER
NOTE:
Prior to starting procedure ensure to:
- Use DAS version 04/06 or later
- Connect battery charger
- Follow the order of steps exactly as outlined below
1. Connect Star Diagnosis.
2. Read data out of old instrument cluster.
- Navigate through following DAS menus: "Control units/ Information and communication/ ICM - Instrument cluster/ Initial startup/ Initial startup with automatic takeover of previous control unit"
- Proceed to next step once prompted by DAS to replace control unit
3. Loosen catch of connector (2, Figure 1) and remove connector.
NOTE:
It is not necessary to disconnect the battery ground during this procedure.
4. Replace instrument cluster.
- Remove old instrument cluster from vehicle.
- Remove covering (A, Figure 2) from old instrument cluster and install on new cluster.
- Install new cluster into vehicle.
CAUTION:
- Exercise caution when handling the instrument cluster to avoid leaving fingerprints and/or scratches on the face of the cluster. If necessary, use low pressure dry, filtered compressed air to remove dust from the face of the cluster. If the face of the cluster requires cleaning, use a gentle dishwashing detergent or mild detergent for delicate fabrics as a washing solution; wipe with a cloth moistened in lukewarm solution. Do NOT use chemical spray or a dry cloth to remove fingerprints or smudges.
- Gently handle the instrument cluster covering to ensure no clips are broken during the replacement procedure.
5. Complete data transfer process between old and new cluster though DAS.
- For MY2000-2002 vehicles:
a. Manually set version coding generated by DAS.
NOTE:
For version coding assistance, refer to the "215/220 Version Coding Guide" located at StarTekInfo> EDAC> Non-EDAC Guides.
b. When prompted by DAS, enter total distance reading in kilometers.
6. Check basic functionality of new instrument cluster.
7. Disconnect SDS.
Special Tool Information
NOTE:
The noted Special Tool is an MBUSA Required Special Tool. It has been previously released to dealers and should already be in every dealer's inventory.
Additional quantities can be ordered at your discretion.
Parts Information
NOTE:
- Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
- The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Repair 1 (Check only)
Operation:
Instrument Cluster (IC), Check (02-5217)
Repair 2 (Check and Replace)
Operation:
Instrument Cluster (IC), Check (02-5217)
Star Diagnosis System (SDS), Connect & Disconnect (02-4762)
Instrument Cluster (IC) Replace (After Check) (02-5218)
Repair 3 (Check and Replace with Additional Coding - MY2000-2002 ONLY!)
Operation:
Instrument Cluster (IC), Check (02-5217)
Star Diagnosis System (SDS), Connect & Disconnect (02-4762)
Instrument Cluster (IC) Replace (After Check) (02-5218)
Additional Coding to Instrument Cluster (if nec.), Replace (MY2000 -2002 veh. only) (02-5533)
NOTE REGARDING CUSTOMER REIMBURSEMENT
Reimbursement to customers for repairs performed prior to this recall:
If the customer already paid to have this recall campaign condition repaired and provides adequate documentation to support their claim of a non-warranty repair of this item, they may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes.
Reimbursement is limited to the amount the repair of the Instrument Cluster and related parts associated to the replacement would have cost if completed by an authorized Mercedes-Benz dealer under this campaign.
Submit a warranty claim, utilizing Damage Code 54 940 35 8 as a sublet, utilizing the sublet code of "SUB." Sublet repairs require dealer text as stated in the Warranty Policies and Procedures Manual. Repair date should be the date that the customer paid for the repair.
NOTE:
Please note the claim submitted for customer reimbursement will not close the campaign (if still open). If the customer is still in possession of the vehicle with an open campaign, please arrange to close the campaign in the usual manner as described in this bulletin.