TeleAid(R) System - 'TeleAid Defective' Displayed
Date: July 21, 2003Order No.: P-B-82.95/251a
Supersedes: P-B-82.95/251 dated May 29, 2003
Group: 82
Revision: Technical information updated
SUBJECT:
Model 211.065/070/076 Model Year 2003
TeleAid: Intermittent IC Display "TeleAid Defective: Visit Workshop"
If you receive customer reports in the above models where the instrument cluster will intermittently display TeleAid Defective: Visit Workshop" and the following DTC is set in the Instrument Cluster:
9117 - Fault in CAN communication with control unit Telecommunications
do not replace the Communications Platform (CP), as there might be a software conflict with the Instrument Cluster. Follow the below procedure to identify and correct the issue:
Step 1 - Connect SDS
Step 2 - Perform a short test and read out fault codes. Check for DTC 9117 in IC - Instrument Cluster. If status of code is "stored", proceed to Step 3. Otherwise, further investigate fault with CP.
Step 3 - Reference DTB P-B-82.95/253 dated June 27, 2003 to troubleshoot CP and make sure that CP is not affected by current technical issues.
Step 4 - Verify that service calls (SOS/Roadside/Information) can successfully connect. If problems with these service calls are encountered, please investigate these issues first before continuing.
Step 5 - If applicable, verify successful function of cellular telephone. If problems with the telephone are encountered, please investigate these issues first before continuing.
Step 6 - Enter the Instrument Cluster control unit by following the path:
1. Control Units
2. Information and communication
3. IC - Instrument Cluster
4. Control unit version
Step 7 - Verify the software version. If it is earlier than 04/03, and "TeleAid Defective: Visit Workshop" message continues to appear after checking the previous, then instrument cluster instead of CP needs to be replaced.
Step 8 - Disconnect SDS.
Step 9 - Replace instrument cluster:
1. Transfer the configuration settings from old IC to new IC using DAS.
2. Remove old IC and install new IC by using the correct procedure found in WIS.
Parts Information
In Case of Warranty