COMAND(R) System - Disc Drive Malfunctions When Cold

Date: March 30, 2005

Order No.: P-B-82.85/443

Supersedes:

Group: 82

SUBJECT:
Model 215.374/375/376/379, Model Year 2004 and 2005, From VIN A044294 to A046278

Model 220.170/174/175/176/183/184, Model Year 2004 and 2005, From VIN A435540 to A458153

Model 230.474/475/479, Model Year 2005, From VIN F088927 to F098685

COMAND Head Unit Disc Drive Malfunctions at Low Temperatures

If you receive customer reports in the above model vehicles within the specified VIN range of COMAND head unit disc drive not functioning correctly (displaying the below characteristics) when the temperature of the head unit is below 32°F, the COMAND head unit must be replaced (only for the applicable VIN ranges listed).

^ It may not be possible to insert or eject a CD

^ If an insertion of a CD was possible, sound or display may not be available to the user as the head unit disc drive cannot recognize the CD.

^ Once the head unit temperature is above 32°F with the MOST system running, the head unit will function normally again and CD is detected and played.

Note:
This is only applicable to vehicles with VIN range specified.





Parts Information

Note:
The following allowable labor operations should be used when submitting a warranty claim for this repair.





In Case of Warranty