Campaign - Interior Cleaning Cloth

FILE:
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP I OF INFORMATION_PARTS & ACCESSORIES BINDER

CAMPAIGN NO.: 2005020002

JULY 2005

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT:
MODEL 171, MODEL YEAR 2005
DIRECT MAIL DISTRIBUTION OF SOFT CLOTH FOR INSTRUMENT PANEL

This Service Campaign has been initiated because DCAG has determined that on the affected vehicles (see VIN range below) a soft cloth used to maintain the matt surface in the vehicles cockpit and door area may not have been delivered with the vehicle upon sale. A soft cloth will be provided to affected vehicles through a mailing to the customer. Shown is a sample copy of a letter which has already been mailed to over 95% of customers of the affected vehicles for which MBUSA has a current address.

Procedure





1. Please review the Effective Serial Number chart shown and check VMI to insure the vehicle is involved. If campaign is currently open, proceed to next step.

2. If the VMI states that this campaign is open, inform the customer to contact "Consumer Promotions" at the Mercedes-Benz Customer Assistance Center (CAC): 1-800-FOR-MERCEDES (1-800-367-6372). After the customer has verified their VIN and current address, they will be mailed a soft cloth at no charge.

No Dealer warranty claim will be permitted.

Approximately 3,312 vehicles are affected.