Campaign PM053 - Replacement Of Instrument Cluster: Overview
Reference: NTB10-042ADate: April 22, 2010
VOLUNTARY SERVICE CAMPAIGN 2010 VERSA AND SENTRA INSTRUMENT CLUSTER
The Expense Code information in this bulletin has been amended. Please discard previous version of this bulletin.
CAMPAIGN ID #: PM053
APPLIED VEHICLES:
2010 Versa (C11)
2010 Sentra (B16)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
On a small number of 2010 Versa and Sentra vehicles, some of the LED lamps inside the instrument cluster do not meet our durability requirements and could stop working. To remedy this potential condition, Nissan is conducting this voluntary service campaign to replace the instrument cluster free of charge for parts and labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PM053 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer's inventory.
SERVICE ADVISOR INSTRUCTIONS
1. Confirm campaign eligibility in Service COMM (campaign ID# PM053).
2. Make an early morning appointment for the vehicle to be left at the dealer.
^ Inform the customer the vehicle will need to be left at the dealer over night.
3. If needed, provide a rental car for the customer.
4. After the vehicle has been left at the dealer, place an order for a replacement combination meter.
^ Fill out and fax the "Replacement Odometer Order Form" shown in this bulletin.
> The order form requires the current vehicle mileage and the VIN.
> Make sure order information is complete.
> Combination meter part number is not needed. Model Electronics will supply the correct replacement based on the VIN.
> Orders received by 4:30 p.m. Eastern Standard Time (Monday through Friday) will be processed and shipped the same day via overnight delivery. Dealers will receive their orders the following business day.
5. When the new combination meter arrives, have a technician install it.
CLAIMS INFORMATION
REPLACEMENT ODOMETER ORDER FORM