Campaign P1274 - Leaf Software Updates: Overview
Reference: NTB12-015Date: February 9, 2012
VOLUNTARY SERVICE CAMPAIGN P1274; LEAF SOFTWARE UPDATES
CAMPAIGN I.D. #: P1274
APPLIED VEHICLE: 2011-2012 LEAF(R) (ZE0)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
Based on the vehicle production date, Nissan would like to offer a complimentary update of the vehicle software and a new vehicle owner's manual that will reflect the updates. Nissan has added an additional driver convenience alert designed to notify the driver if their door is opened while the vehicle is still in the "ON" or "READY" mode. In addition, Nissan has improved the accuracy of the distance to empty estimate when using a smartphone or other internet device through Carwings.
For affected vehicles which do not require in-dealership service due to other campaign repairs, it is highly recommended that the dealership LEAF certified service technician performs the reprogramming service at a time and location that is most convenient to the customer. This may entail a mobile visit to the consumer's home or place of business. Nissan dealers should treat this campaign as an opportunity to deliver an exemplary customer service experience. Nissan will reimburse the dealer for providing this level of support using claims information at the end of this bulletin.
When performing a mobile service call for this campaign, the EV technician should:
^ Arrive at the service location on time.
^ Wear a clean Nissan dealership provided uniform.
^ Drive a Nissan vehicle to the service location.
^ Bring the appropriate replacement owner's manual.
^ Bring a fully charged CONSULT PC freshly synchronized with the latest C-III plus software and VI firmware, and the plus VI.
^ Bring a fully charged 12V battery (with jumper cables) or portable battery charger.
^ Bring a cell phone in the event TECH LINE is needed for assistance.
IDENTIFICATION NUMBER
Nissan has assigned identification number P1274 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer's inventory.
IMPORTANT:
Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working on or near a High Voltage (HV) System or Supplemental Restraint System (SRS), such as an airbag.
PARTS INFORMATION
CLAIMS INFORMATION