Letters
TO ALL OLDSMOBILE DEALERS:Oldsmobile Division is releasing Campaign 86-C-09 involving some 1986 Ninety-eight models. These vehicles may have insufficient clearance between the power steering pump return hose and the engine exhaust manifold. This condition could cause overheating of this hose, resulting in a hole in the hose and subsequent fluid leak. Should this occur, it is possible there could be an engine compartment fire without prior warning.
To prevent the possibility of this condition occurring on vehicles involved, dealers are to inspect the power steering pump return hose routing and, if required, replace the hose.
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owners may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owners are being instructed to contact the nearest Oldsmobile Zone Office if their dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
If your dealership has vehicles involved in this campaign, you will receive the following: one printout of vehicles in VIN sequence and one printout of vehicles in alphabetical sequence by owner name.
These printouts contain the complete Vehicle Identification Number and owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data will enable dealers to follow up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the followup necessary to complete this campaign.
Enclosed with this letter are:
One Product Campaign Bulletin 86-C-09 Copy of Owner Letter
Dealers with vehicles to correct will also receive:
One Printout of Vehicles in VIN Sequence One Printout of Vehicles in Alphabetical Sequence
Your cooperation in completing this campaign as soon as possible will be greatly appreciated.
SUGGESTED OWNER FOLLOW-UP LETTER
General Motors has determined that a defect which relates to motor vehicle safety exists in some
1986 Oldsmobile Ninety-Eight models. These vehicles may have insufficient clearance between the power steering pump return hose and the engine exhaust manifold. This condition could cause overheating of this hose, resulting in a hole in the hose and subsequent fluid leak. Should this occur, it is possible there could be an engine compartment fire without prior warning.
To prevent the possibility of this condition occurring on your vehicle, please contact us to arrange a service date. Our Service Department will inspect the power steering return hose routing and, if required, replace the hose. This service will be completed at no charge to you.
Please contact our Service Department on telephone number _ _ _ - _ _ _ _in order to arrange a mutually satisfactory date to have this service performed on your vehicle. The labor time to perform the inspection is approximately 10 minutes. If the hose requires replacement, an additional 15 minutes will be required.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Dear Oldsmobile Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety exists in some 1986 Oldsmobile Ninety-Eight models. These vehicles may have insufficient clearance between the power steering pump return hose and the engine exhaust manifold. This condition could cause overheating of this hose, resulting in a hole in the hose and subsequent fluid leak. Should this occur, it is possible there could be an engine compartment fire without prior warning.
To prevent this condition from occurring on your vehicle, your Oldsmobile dealer will inspect the power steering return hose routing and, if required, replace this hose. This service will be completed at no charge to you.
Instructions have been sent to your Oldsmobile dealer. It is estimated that parts will be available November 7, 1986. The labor time to perform the inspection is approximately 10 minutes. If the hose requires replacement, an additional 15 minutes will be required. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.
Your Oldsmobile dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five days, we recommend you contact your nearest Oldsmobile Zone Office, either in person or by telephone. The Zone Office will assist you and your dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed in the Warranty and Owner Assistance Information booklet in your instrument panel compartment.
After contacting your dealer and Zone Office, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800-424-9393 (Washington D.C. residents use 426-0123).
The enclosed Owner Reply Card identifies your vehicle. Presentation of the card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.