Owner Letter

MAY 1992

DEAR OLDSMOBILE OWNER:

THIS NOTICE IS SENT TO YOU IN ACCORDANCE WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.

REASON FOR THIS SAFETY RECALL

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1992 OLDSMOBILE CUTLASS CRUISER STATION WAGONS EQUIPPED WITH REMOTE LOCK CONTROL. SOME OF THESE VEHICLES HAVE A REMOTE ENTRY MODULE (RECEIVER) INSTALLED WHICH WILL CAUSE RANDOM ACTUATION OF INTERIOR LAMPS AND/OR DOOR LOCK OR TAILGATE RELEASE MOTORS. THIS ACTUATION MAY OCCUR WHILE THE VEHICLE IS IN USE OR LEFT UNATTENDED. IF THE TAILGATE RELEASE WERE TO ACTUATE WHILE THE VEHICLE WAS IN MOTION, THE TAILGATE COULD RAISE AND AN UNBELTED OCCUPANT IN THE REARMOST (THIRD) SEAT COULD FALL OUT OF THE VEHICLE RESULTING IN INJURY.

WHAT WE WILL DO

TO PREVENT THIS CONDITION FROM OCCURRING, OLDSMOBILE DEALERS ARE TO REPLACE THE REMOTE ENTRY MODULE. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

WHAT YOU SHOULD DO

PLEASE COTACT YOUR OLDSMOBILE DEALER IMMEDIATELY TO ARRANGE A SERVICE DATE. INSTRUCTIONS AND A REPLACEMENT MODULE HAVE BEEN SENT ONLY TO THE DEALER THAT SOLD YOU YOUR CUTLASS CRUISER. YOUR SELLING DEALER HAS BEEN INSTRUCTED TO ATTEMPT TO CONTACT YOU AND ARRANGE A SERVICE DATE.

IF FOR SOME REASON YOU CONSIDER IT IMPRACTICAL TO RETURN YOUR CUTLASS CRUISER TO YOUR ORIGINAL SELLING DEALER TO HAVE THE REPAIR PERFORMED, PLEASE CALL THE SERVICE MANAGER OF THE OLDSMOBILE DEALERSHIP OF YOUR CHOICE AND ASK HIM/HER TO OBTAIN THE INSTRUCTIONS AND A REPLACEMENT MODULE BY CALLING THE ZONE OFFICE. PLEASE REFER TO CAMPAIGN NUMBER 92-C-06.

PLEASE ASK YOUR DEALER IF YOU WISH AN ESTIMATE OF THE TOTAL TIME NEEDED TO SCHEDULE, PROCESS AND RETURN YOUR VEHICLE. INCLUDED IN THIS TIME WOULD BE ABOUT THIRTY (30) MINUTES FOR A TECHNICIAN TO PERFORM THE WORK REQUIRED.

YOUR OLDSMOBILE DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICE TO PROMPTLY CORRECT YOUR VEHICLE. HOWEVER, IF YOU TAKE YOUR VEHICLE TO YOUR DEALER ON THE AGREED SERVICE DATE, AND THEY DO NOT REMEDY THIS CONDITION THEN OR WITHIN FIVE DAYS, WE SUGGEST YOU CALL OLDSMOBILE CUSTOMER ASSISTANCE (1-800-442-6537).

DEAF, HEARING IMPAIRED, OR SPEECH IMPAIRED PERSONS WITH TELECOMMUNICATIONS DEVICES FOR THE DEAF (TDD/TTY) MAY CONTACT OLDSMOBILE CUSTOMER ASSISTANCE AT 1-800-TOD-OLDS (1-800-833-6537). THEY WILL ASSIST YOU AND THE DEALER IN GETTING YOUR VEHICLE CORRECTED.

AFTER CONTACTING YOUR DEALER AND OLDSMOBILE CUSTOMER ASSISTANCE, IF YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY WRITE THE ADMINISTRATOR NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION 400 SEVENTH ST. S.W. WASHINGTON D.C. 20590 OR CALL 1-800-424-9393 (WASHINGTON D.C. RESIDENTS CALL 366-0123).

PLEASE GIVE THE ENCLOSED OWNER REPLY CARD TO YOUR DEALER TO IDENTIFY YOUR VEHICLE AND THE CONDITION WHICH NEEDS TO BE CORRECTED. IF YOU NO LONGER HAVE THIS VEHICLE, PLEASE LET US KNOW BY CORRECTING THE CARD AND MAILING IT BACK TO US. THE POSTAGE HAS BEEN PAID FOR YOU.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION FOR YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCTS.