Campaign - Premium Radio Display: Overview
No. 612June, 1995
To: All Dodge and Chrysler-Plymouth Dealers
Subject:
Customer Satisfaction Notification # 612-- Premium Radio Display
Models:
^ 1995 Model Year Dodge Stratus and Chrysler Cirrus (JA) Vehicles Equipped With a Premium AM/FM/Cassette Radio (RBS) Built Through February 22, 1995
^ 1995 Model Year Dodge and Plymouth Neon (PL) Vehicles Equipped With a Premium AM/FM/Cassette Radio (RBS) Built Through March 1, 1995
The radio display may go blank on the listed vehicles equipped with a premium AM/FM/Cassette radio. To prevent customer dissatisfaction resulting from this condition, the radio should be replaced prior to failure. Details of this service action are explained in the following sections.
Dealer Notification & Vehicle List
Involved dealers:
Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this dealer notification letter and a list of the involved vehicles by first class mail. The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
All other dealers:
Each Dodge and Chrysler-Plymouth dealer who does not receive a Vehicle List will receive a copy of this dealer notification lever by first class mail.
DIAL System Function 70
All involved vehicles will be entered to DIAL System Function 70 at the time of notification mailing for dealer inquiry by VIN as needed.
Parts
Important:
All replacement exchange radios for this notification must be ordered through United Radio, the Alpine Radio Service Center. NO PARTS WILL BE DISTRIBUTED INITIALLY. Dealers are requested to order the appropriate replacement radio for the vehicle being serviced prior to the service appointment. Exchange radios may only be ordered by FAX using the attached form or by phone as indicated in the Special Parts Supply Message. Parts shipment to dealers will be expedited and should arrive at your dealership within two business days. This replacement radio will not be available through the normal DIAL parts order system.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record notification service completions and provide dealer payments.
Use the following labor operation number and time allowance:
Replace radio with exchange unit
Labor Operation Number Time Allowance
08612182 0.2 hours
A separate EMCR (Equipment Manufacturer's Claim Request) must be filed for the exchange radio. Include a copy of the EMCR with the return radio to United Radio.
Parts Return
Removed radios must be returned with a copy of the EMCR in the exchange radio packaging (prepaid UPS label included) to United Radio. Dealers will be billed for replaced radios which are not promptly returned.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation 429-10-04
P.O. Box 1919
Detroit, Michigan 48231-1919
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.