Recall - Radiator: Overview
No. 694October, 1996
To: All Dodge and Chrysler-Plymouth Dealers
Subject:
Customer Satisfaction Notification # 694 - Radiator
Models:
^ 1996 Model Year Dodge and Plymouth Neon (PL) Vehicles Built at the Toluca Assembly Plant ("T" in the 11th VIN Position) From April 24, 1996 Through May 28, 1996 (MDH 042423 Through MDH 052800)
^ 1996 Model Year Dodge Ram (BR) Trucks Equipped With a 8.0L V-10 or Cummins Diesel Engine ("W" or "C" in the 8th VIN Position) Built at the Lago Alberto Assembly Plant ("M" in the 11th VIN Position) From April 24, 1996 Through May 24, 1996 (MDH 042423 Through MDH 052400)
The radiator on the above listed vehicles, may leak due to an improper manufacturing process. To correct this condition, the radiator build date code must be inspected and the radiator must be replaced if necessary.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this notification will be provided.
Dealer Notification & Vehicle List
Involved dealers: Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this dealer notification letter and a list of the involved vehicles by first class mail.
The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
All other dealers: Each Dodge and Chrysler-Plymouth dealer who does not receive a Vehicle List will receive a copy of this dealer notification letter by first class mail.
DIAL System Functions 53, 70 and VIP
All involved vehicles will be entered to DIAL System Functions 53, 70 and VIP at the time of notification mailing for dealer inquiry as needed.
Parts
Due to the small number of involved vehicles, no parts will be distributed initially to dealers. Parts should only be ordered after inspection determines replacement to be necessary.
IMPORTANT:
Each vehicle should be inspected before a replacement radiator is ordered. ONLY 35-40% OF INVOLVED VEHICLES ARE EXPECTED TO REQUIRE RADIATOR REPLACEMENT.
Refer to the table for the appropriate radiator assembly.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances as shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
Note:
See the Warranty Administration Manual, Recall Claim Processing Section for complete claim processing instructions.
Parts Return
NOT REQUIRED -- Removed radiators can not be reused and must be destroyed.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.