Shipping Instructions

All shipments will be handled by Federal Express. The costs associated with shipping parts for Priority Testing will be absorbed by Porsche Cars N.A./Porsche Cars Canada, Ltd., providing the repair is covered under warranty. Special shipping tape is available by contacting the Warranty Department at (702) 348-3166.

All parts returned for Priority Testing should be shipped via Federal Express. Marking "Bill Recipient" on the airway bill and use account number 1824 2467-6 to the following address:

Porsche Cars North America, Inc.
Attn: Warranty Returns/Priority Testing
4775 Aircenter Circle
Reno, Nevada 89502
USA

The box must be marked using the special shipping tape.

Figure 1:

Figure 2:

Also, the claim (repair order) number must be entered on the sender Internal Bill Reference Information on the US air waybill (figure 1), Canadian international air waybill (figure 2). If one box has parts for more than one claim (repair order), you should write all claim (repair order) numbers in the Internal Bill Reference Information.

Canadian dealers are required to also supply:

A - The original country of origin of the part.
B - The value of the shipment.

This method is only for Priority Testing. DO NOT USE THIS PROGRAM FOR ANY OTHER RETURNS.

Failure to comply or improper identification as noted in this bulletin, will result in the shipment being refused. The freight costs and a US $25.00 administration fee will be charged directly to your Parts account.

NOTE:
If a rental car is required to prevent hardship to the customer, rental costs can also be claimed against the appropriate Roadside Assistance carrier as outlined in the Warranty Manual.

A small bank of nondefective tested warranty components is available to our District Service Managers (DSM's) for diagnostic purposes and to remedy in-field customer problem cars. Contact your respective DSM for the latest availability.

If shipping of the components is not timely or appropriate, Porsche Cars N.A. Inc./Porsche Cars Canada, Ltd., will pay for duplicate labor costs for component swapping from a demonstrator or another available car to save the dealer diagnostic risk and customer vehicle down time for vehicles under the New or Pre-Owned Warranties. Contact your respective DSM for a "Diagnostic Component Swap Authorization" which will cover the additional removal and installation labor. Should you have any questions regarding the contents of this bulletin, please contact your respective DSM or Warranty Specialist.

BOTH THESE SERVICES ARE AVAILABLE TO ALL DEALERS IMMEDIATELY UPON RECEIPT IF THIS BULLETIN.