Eliminating Symptoms In Body Interior: PCM3 Integrated System: Complaints and Repair Instructions
Eliminating Symptoms In Body Interior: PCM3 Integrated System: Complaints And Repair Instructions
Tools
General information
Symptom, causes and remedial action
Below you will find information about possible complaints in relation to system components in the PCM3 integrated system.
Other topics and additional help for resolving complaints over and above the information provided here are covered in the PIWIS Tester under 'Guided Fault Finding - System - Audio, Video, Infotainment' (referred to below as "GFF").
Furthermore, for information on remedial measures, also use the 'PCM3 operating instructions'.
The list is sorted according to the system components and possible complaints. This is not a complete list of defects.
Tools and materials
Tools
PIWIS Tester 9718
1 - Entire system
Legend: C = Cause/ A = Action
1.1 "Individual memory" button cannot be selected (grayed out).
C: Function is only actively available when ignition is on (term. 15).
A: This is not a fault, no action required.
1.2 "Daytime driving lights" setting: Daytime driving lights cannot be switched on.
C: Function is controlled by on-board computer (setting on instrument cluster);- Driver's Manual - Instruments, on-board computer.
A: This is not a fault.
1.3 Mute function deactivates "automatically".
C: The set mute function is cancelled when the set volume is changed using the PCM control knob or on the multi-function steering wheel. This also happens if the volume was adjusted during a phone call or a navigation announcement.
A: This is not a fault, no action required.
2 - Audio/Video
Legend: C = Cause/ A = Action
2.1 Music track cannot be played.
C: Music files have an unsupported file format or are compressed/encoded.
A: This is not a fault. Create music files in the appropriate file format (e.g. mp3, wav).
2.2 Special video DVDs will not play.
C: DVD country code does not match the country code approved for this PCM system.
A: Adapt country code; - PCM operating instructions - Technical data - Regional code.
NOTE: The country code for each PCM can be changed up to five times. No further changes are possible after that.
2.3 No picture (film) playback for video DVDs.
C: The pictures on a DVD cannot be played.
A: This is not a fault, no action required.
2.4 Self-burned CDs/DVDs will not play.
C1: The disc was burned as a "Multisession" CD/DVD and may not have been finalized.
A1: Burn disc again and finalize it without multisession.
C2: Low-quality blank discs or inadequate reflection.
A2: Use different blank discs. Switch between (DVD)-R and (DVD)+R formats for DVDs.
2.5 Connection to iPod unstable (iPod 4G and 4G Photo).
C: Firmware problem: Occurs with iPod 4G and 4G Photo if the battery charge is very low.
A: Before connecting, charge the iPod either using the Apple power supply unit or for several minutes in the vehicle. Only then should you select "iPod" as the source.
2.6 iPod is not detected.
C1: iPod firmware is not up-to-date.
A1: Update firmware using iTunes.
C2: iPod freezes (crashes).
A2: Reset the iPod by moving the "Hold" button back and forth 5 times. Then press and hold the "Menu" and "Select" buttons for more than 5 seconds.
2.7 - Tracks will not play.
- Track list empty.
- Track in iPod cannot be played.
C: The iPod cannot play music files because of their format. Tracks will be skipped until a playable track (with compatible format) is found.
A: Load music track onto the iPod in a different music format (mp3, aac with different coding).
2.8 No battery charge function with previous iPod cable (iPhone 3G and new iPod models from 09/2009).
C: Modified (Apple)specification for battery charge function in the models specified above and later models.
A: If you want a battery charge function, you need a new connecting cable (Y wiring harness for UAS interface <-> iPod/iPhone).
The new connecting cable will be available from around February 2009.
2.9 No playback possible with USB.
C1: Starting current of external 2.5" USB hard drives too high.
A1: Use an external power supply for USB if necessary.
C2: USB stick/hard drive has an unusual (unsupported) file system.
A2: Reformat USB stick/hard drive (FAT 16 or FAT 32).
2.10 USB MP3 player is not detected.
C1: MP3 player does not come on automatically when you connect it to the PCM system.
A1: Switch on MP3 player before connecting it to the PCM system.
C2: Firmware for MP3 player may not be up-to-date.
A2: Install new firmware.
C3: USB equipment is not compatible with or does not comply with the "USB 2.0 specification" (e.g. various Sony Walkman mobile phones).
A3: Reformat USB (FAT 16 or FAT 32).
C4: MP3 player is in USB mode "MTP", which is not implemented correctly for some players.
A4: Install up-to-date firmware or switch MP3 player to the USB mode "UMS" or "MSC". The music tracks may have to be loaded onto the player again.
2.11 Find music: Contents is not displayed or is not displayed fully.
C1: Music tracks have no or only incomplete metadata (ID3 tags).
A1: Load metadata (ID3 tags) via PC (File - Properties).
C2: Firmware for MP3 player may not be up-to-date or is defective (e.g. "Sansa e270" player).
A2: Install new firmware.
2.12 Find music: Database creation takes a very long time.
C1: A large USB medium with a lot of tracks and/or other files takes up to several minutes to load before the data is read into the PCM system.
A1: Reduce the number of tracks and delete unsupported (audio) files.
C2: Slow USB medium.
A2: This is not a fault. Use a faster USB medium.
2.13 No music playback possible (footer displays error message "Music data incomplete", "Synchronization error").
C: USB medium is write-protected; e.g. the slide bar is set to "Lock" on the USB stick.
A: Deactivate write protection or set slide bar to "Unlock".
3 - Navigation
Legend: C = Cause/ A = Action
3.1 Vehicle in the map often has "loss of radar location".
Ask the customer how often this happens (sporadic or in certain places).
C: This is caused by one or more digitalization errors on the most recently driven roads.
A: This is not a fault. Loss of radar location is possible sporadically or in certain places. Normal navigation behavior (state-of-the-art).
3.2 Special destinations are not found.
C: Bad choice or definition of search criteria/areas.
A: This is not a fault. Define and narrow down criteria explicitly, e.g. search in "Destination area" or "around the vehicle"; perform search for "Restaurant" using "Hotel" as well, etc.
4 - SatRadio (USA only)
Legend: C = Cause/ A = Action
4.1 XM radio: Incomplete station list.
C1: "XM radio" not activated.
A1: Make sure that XM radio is activated using the receiver ID for "XM radio".
C2: Not all categories are activated in the "Menu" settings in PCM.
A2: This is not a fault. If "filtered" is displayed in the header in the XM "Menu", various categories are displayed under "Options" - "Category" in PCM.
5 - Voice control system (SBS)
Legend: C = Cause/ A = Action
5.1 Reduced or incorrect voice recognition when ambient noises are loud and/or when vehicle is driving fast.
C: If the ambient noises are too loud (cobblestones, heavy rain, hood or sliding roof open) or if there is wind noise on the microphone, the voice signal cannot be clearly differentiated from the ambient noises. The noises are detected as a fault.
A: This is not a fault, no action possible.
5.2 Voice input from passenger is not recognized or not understood.
C: The voice control system has an increased error rate when voice input is provided by the passenger.
A: This is not a fault. In sports cars, the hands-free microphones, which are also used for voice control, are explicitly directed towards the driver. Acoustic signals from other directions are consciously suppressed. This reduces the system detection rate for the passenger.
5.3 (City) "Centre" not supported as voice input.
C: The navigation database does not allow "Centre" as voice input. The driver is navigated automatically to the city center if no street is specified.
A: This is not a fault. In the address input field, the customer must respond with "Start of route guidance" when prompted to enter the desired street. A message to this effect is also displayed in the PCM footer when Help text for the voice control system is activated.
5.4 Voice input of city and street names not supported as whole-word input (when travelling abroad).
C: Whole-word input is always available when the local language of the destination matches the language set in PCM.
A: This is not a fault. Spell out the city and street names letter-by-letter.
5.5 USA only: Street names are not recognized without specifying related geographical cardinal points.
C: The street names are stored with geographical cardinal points in the navigation database.
A: Specify the related geographical point for the street name, e.g. "Northeast" for "Hammond Drive NE".
5.6 The menu items in the "SOUND" and "TRIP" applications and in the "SET" areas are not understood.
C: These menus are not voice-controlled.
A: This is not a fault, no action required.
5.7 For playback via iPod, voice input "Track number
C: Voice input for the iPod is not available for technical reasons.
A: This is not a fault, no action required.
6 - Reversing camera (Cayenne only)
Legend: C = Cause/ A = Action
6.1 No sound in TV mode with camera extended.
C: Reversing camera works as a transmitter station in the TV tuner.
A: This is not a fault, no action required.
7 - Telephone, general
Legend: C = Cause/ A = Action
7.1 - When someone calls, the mobile phone or vehicle telephone rings.
- Telephone is logged on: Callers are forwarded to mailbox.
- Call is interrupted although reception signal (field strength) is sufficiently strong.
C: Mobile phone and PCM are activated. The TWIN SIM cards log on to the network alternately (e.g. for location update).
A: This is not a fault. When using the TWIN card in the PCM: switch off mobile phone before entering the PCM PIN.
7.2 Connection is established after the second dialling attempt.
C1: The first dialling attempt logs the mobile phone TWIN card off the network and then logs the PCM TWIN card onto the network again.
A1: This is not a fault. Switch off the mobile phone before dialling.
C2: The SIM card is not completely logged into the network.
A2: This is not a fault. Wait for network confirmation.
7.3 - Some telephone settings cannot be changed (e.g. call forwarding, call waiting,...).
- "O2" SIM cards cannot be logged into the D network in some conurbations.
- Roaming from prepaid cards is not always supported or is only possible using special dial codes.
- A dial tone is not sent in some telephone networks.
C: Specific characteristics of the network operator.
A: This is not a fault, no action required.
7.4 - Call is interrupted.
- Other party cannot be reached.
- Connection setup fails.
C: Problem on network, but also affects mobile phones (stat. error rate 1 - 5%).
A: This is not a fault, no action required.
7.5 "SOS" function not possible without SIM card.
C: Due to misuse, this function is not available from a few providers.
A: Insert valid SIM card in PCM.
7.6 Call volume can vary.
C: According to GSM specification, a broad range is provided or allowed for transmitting volume. The call volume can vary, depending on network operator and method used by caller (phone network, mobile phone).
A: This is not a fault, no action required.
7.7 At high noise levels, one person's voice sounds "harsh" to the other party.
C: Interference noises (from engine, tires, wind, etc.) as well as essential voice and speech are in the low frequency range. To reduce interference noises, this frequency range must be strongly filtered by the telephone software. Parts of voice and speech are also filtered out in the process.
A: No action possible.
7.8 Volume from loudspeaker is sometimes considered too quiet in vehicle.
C: Volume in vehicle cannot be increased further because otherwise interference will increase for the other party and the call will be even less intelligible.
A: This is not a fault, no action required.
7.9 The caller can barely hear the person on the front passenger's side (sports cars only).
C: In sports cars, the microphone is directed towards the driver because of the loud background noise.
A: This is not a fault, no action required.
7.10 Sounds when ending the call.
C: Sounds are generated when ending a call on some mobile phones.
A: No action possible.
7.11 Bluetooth connection is available, but cannot be used for making and receiving calls.
C: The vehicle or PCM has additional equipment "Sport Chrono Package" or "Logbook", but no telephone or mobile phone preparation enabled.
A: This is not a fault. The connected devices can only be used for download (e.g. "Sport Chrono" and/or logbook data).
7.12 vCard transfer not possible.
C: Some mobile phones do not support vCard transfer (e.g. CDMA, iPhone, Blackberry).
A: This is not a fault, no action required.
7.13 Call waiting not possible.
C: This function is not supported by some CDMA mobile phones.
A: This is not a fault, no action required.
8 - Telephone module (SimAP/internal)
Legend: C = Cause/ A = Action
8.1 Handset volume too low.
C: Incorrect handling of handset.
A: This is not a fault. The handset must not be held with the display side at your ear.
8.2 After pressing the "Lift handset" button, the radio or CD player is not muted immediately.
C: The "Muting" function is only activated when the call is connected or is about to be connected to the telephone network.
A: This is not a fault. If the "Phone Info on" setting is selected in the instrument cluster, the customer will see how the telephone connection is set up.
8.3 - Phonebook and/or messages are permanently grayed out.
- PIN must be entered each time PCM is started.
- Settings (Last PIN, Auto-update, Phonebook memory) cannot be configured under "SET Phone".
C: Transferred user data is inconsistent (contradictory).
A: Reset PCM system.
Sequence: PCM switched on - Info - Option - Set PCM system - Reset - Vehicle handover. Then - Re-teach mobile phone.
8.4 - SMS icon in the footer is flashing.
- No SMS reception.
C: The SMS memory in the SIM card is full.
A: This is not a fault. When the SIM card memory is full, some mobile phones store subsequent SMS messages in the mobile phone memory. But PCM only accesses the SIM card memory. New SMS messages can be received after one or more SMS messages have been deleted.
9 - Mobile phone preparation (HFP)
Legend: C = Cause/ A = Action
9.1 General Bluetooth connection problems (connecting, PCM <-> mobile phone connection terminated, etc.).
C: Mobile phone software is not up-to-date.
A: This is not a fault. Install current software on the mobile phone.
9.2 PCM does not detect mobile phone.
C1: Bluetooth is not switched on on the mobile phone.
A1: This is not a fault. Switch on Bluetooth.
C2: Pairing cannot be performed (mobile phone is not visible for PCM). Bluetooth is only visible temporarily or for a limited time (e.g. 3 minutes) on some mobile phones.
A2: This is not a fault. Enable Bluetooth visibility on the mobile phone and perform pairing in the prescribed time frame. The pairing time must/can be set on some mobile phones.
9.3 Mobile phone does not detect PCM.
C1: Incorrect PCM setting.
A1: PCM is only visible for mobile phones under "Phone" - "Set".
C2: The "connection code" must also be entered on some mobile phones.
A2: This is not a fault. Also enter connection code.
9.4 Bluetooth connection is lost following PCM restart.
C: Connection must be confirmed (several times) on some mobile phones. Some prompts for this are displayed with a time delay.
A: This is not a fault. Confirm all prompts/pop-ups on the mobile phone.
9.5 Connection aborted
C: The Bluetooth connection is lost when some mobile phones (e.g. Nokia) are set to "Private".
A: This is not a fault. Mobile phone connection is re-established automatically at the end of a call.
9.6 Phonebook is not copied or is only partly copied into PCM.
C1: Some mobile phones do not support phonebook transfer.
A1: This is not a fault, no action required.
C2: Some mobile phones require that transfer be confirmed on the mobile phone.
A2: This is not a fault. Confirmation can be automated by authorizing the PCM from the mobile phone.
C3: Only telephone entries stored in the mobile phone are transferred, (not the entries on the SIM card).
A3: This is not a fault, no action required.
9.7 Contents not displayed correctly.
C1: Foreign-language characters/letters are not displayed. (e.g. a, A, o, O, etc. in German).
A1: This is not a fault. Some mobile phones do not support special characters and letters.
A1: This is not a fault. PCM does not display various foreign-language characters/letters (e.g. Russian, Chinese,...).
C2: If several numbers are stored for one entry, each number is transferred and displayed individually on some mobile phones.
A2: This is not a fault. Unique feature of mobile phone software.
C3: If several numbers are stored for one entry, only the first number is transferred and displayed on some mobile phones.
A3: This is not a fault. Unique feature of mobile phone software.
C4: PCM sorts according to "last name". Some mobile phones interpret "first name" as the last name. As a result, names are displayed or sorted incorrectly in the phonebook.
A4: This is not a fault. Change names in mobile phone phonebook.
9.8 Names displayed incorrectly in the call lists.
C: Some mobile phones do not display the calling and/or called numbers correctly, e.g. without "+" for international dial codes. As a result, the number cannot be called back.
A: This is not a fault, no action required.
9.9 Incomplete display of general mobile phone information.
C: Some mobile phones do not support the transmission of general mobile phone information (e.g. network name, field strength, calling number and/or name, etc.) via Bluetooth.
A: This is not a fault, no action required.
9.10 Different ring tones in the mobile phone and in PCM.
C: The mobile phone does not support "Inband ringing".
A: This is not a fault, no action required.
9.11 Ring tone setting cannot be selected (grayed out)
C: If the mobile phone supports "Inband ringing", no ring tone option is available.
A: This is not a fault, no action required.
9.12 No ring tone can be heard.
C: If the mobile phone supports "Inband ringing", and the mobile phone is switched to "silent", no ring tone is played.
A: This is not a fault, no action required.