Letter to Owner - Involved

June 19, 1992

Dear Saturn Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Saturn has determined that a defect which relates to motor vehicle safety exists in some 1992 cars equipped with automatic transaxles. First of all we want you to understand that we regret that this happened and we want to assure you that you will receive the special care and service you expect as a valued Saturn owner.

Unfortunately, we have recently discovered that the valve body assemblies on some of these cars were improperly machined. This problem affects about five Saturn owners. Cars with this condition may not properly engage in Park. If this problem exists in your car, the gear selector may indicate the car is in Park or Neutral, even though it could be in Reverse or Drive. If this happens, your car could start in Reverse or Drive, or might move unexpectedly, which may result in a vehicle crash or injury to persons outside the car, without prior warning.

Naturally, we want to minimize any inconvenience to you and correct the problem as quickly as possible. First, however, there are some precautions you should follow if you must operate your car before we have the opportunity to inspect and complete any necessary repairs. Please be sure to apply your parking brake whenever your car is parked. Also, before starting your car make sure the parking brake is set and you firmly apply the service brake while starting the engine. If you are parking on a hill that has a curb, you can do one more thing, turn your front wheels so they contact the curb please look at your Owner's Handbook page 209-211 for more information.

Our goal is to make sure your ownership experience is the best it can be. We understand how important your time is, so we will make every effort to minimize any inconvenience to you. With that goal in mind, we have decided to do the following:

What Saturn Will Do:
^ We will arrange to have your car picked up and delivered to your Saturn Retailer to be inspected and, if necessary, to replace the valve body in the transaxle.

^ If you prefer, you may choose to exchange your car for another new Saturn under our Moneyback Guarantee Program.

^ Since you will be without your car for a short period of time, we will deliver a loaner vehicle to you if you need one.

^ After we have finished servicing your car, we will deliver it back to you. Of course, there will be no charge to you for these services.

^ We have arranged for a Saturn Assistance Center Advisor to contact you to schedule a mutually convenient time for us to pick up your car.

What You Should Do:
Please be sure to follow the precautionary measures above if you decide to use your car prior to it being serviced. Please think about a time when your car can be made available for service. It will take about 2.5 hours for your Retailer to complete the service at the Retailer's facility.

Your Saturn Retailer is best equipped to obtain parts and provide service to ensure your car is corrected as promptly as possible. However, if your car is provided to the Retailer on the agreed service date and they do not remedy this condition on that date, or within five days, please contact the Saturn Assistance Center at 1-800-553-6000. Our advisors will assist you and the Retailer in getting your car corrected.

If, after contacting your Retailer and the Assistance Center you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, D.C. 20590, or call 1-800-424-9393 (Washington, D.C., residents use 426-0123).

Again, we sincerely regret any inconvenience or concern this situation causes you. We have taken this action in the interest of your safety. Naturally, we want to do whatever we can to make you completely satisfied with your new Saturn and ownership experience. If you have any questions. please give us a call on our toll-free number, 1-800-553-6000.