Letter to Owner - Non-Involved

June 19, 1992

Dear Saturn Owner,

Chances are, you've already heard about a Saturn "recall" involving a small number of 1992 Saturn cars equipped with automatic transaxles. We're writing to let you know what this is all about ... and especially to let you know that your car is not involved.

Recently, we discovered that the transaxle valve body assemblies on about five Saturn cars, that have been delivered to owners, may have been improperly machined. This means that these cars may not properly engage in Park. Although the gear selector may indicate the car is in Park or Neutral, the car could be in Reverse or Drive. If this happens, the car could start in Reverse or Drive, or might move unexpectedly.

Owners of these few cars have already been notified and are being taken care of. As we hope you know, we place the highest priority on the safety of our owners, in addition to providing the unparalleled service and care that every Saturn owner expects. That's why we will pick up and deliver each owner's car to their Saturn Retailer for inspection and any servicing required. To minimize any inconvenience, these owners will be given a loaner car during this service.

Our goal is to make sure that all of our owners feel comfortable with the Saturn they're driving and that every ownership experience is the best that it can be.

Again, we want to assure you that your car is not affected. And we want you to know that we will always do whatever we can to make sure you are completely satisfied not just with your car, but with us as a company.