Retailer Compensation Claim Submission

To receive the appropriate credit when a vehicle is returned under the Program, the Retailer must submit a Customer Service Order (CSO) to Saturn. Claims for Retailer compensation cannot be paid unless the steps outlined in the Vehicle Return Process Section have been completed

All necessary vehicle information normally entered on a CSO (VIN, mileage, customer name, etc.) must be included. Additionally, the customer's reason(s) for return (e.g., performance, color, etc.) must be entered in the technician comments area of the CSO. The return reason(s) must also be detailed on the Vehicle Return Worksheet.





Case detail information for the transaction (Note: The transaction must be entered as a miscellaneous sale):

The Retailer should not enter an authorization code on the claim. An authorization code will be entered into the Saturn pre-approval system by Saturn Retail Reimbursement Administration which will appear on the claim when it is processed and paid.

The Saturn Dealer System also requires that every claim must have a valid complaint, vehicle subsystem, cause and condition code. You cannot submit a claim without them. If you cannot find valid codes to describe the particular return reason (e.g., customer does not like the color of the vehicle) then use the following:

Complaint M12
Vehicle Subsystem M1MB
Condition 100
Cause M12