Letter to Owner - Excluded

January 27, 1993

Dear Saturn Owner:

You may have heard recently about the "recall" involving the windshield wipers on some 1993 Saturns. We want to let you know what this is all about ... and especially to let you know why your car is not included in this "recall."

Just so you know, the "recall" involves some 1993 models produced during December and early January. On these cars, the wipers may cease to function properly after some period of operation.

Our records indicate that you have already experienced this condition and had your windshield wiper motor assembly replaced under Saturn's New Car Limited Warranty. Since we know that our service stock of windshield wiper motor assemblies has consisted entirely of good parts, there is no need for you to have this repair performed again. We sincerely regret any inconvenience this has caused you.

Obviously, owners of vehicles involved are being notified and we will be repairing these vehicles as quickly and conveniently as possible at no charge.

Again, we want to assure you that your car is not included in this "recall." And we want you to know that we will always do whatever we can to keep you and every other customer completely satisfied with Saturn.