Vehicles Involved and Owner Notification
VEHICLES INVOLVEDAll 1993 Saturn vehicles in the following VIN range will require this campaign, except for the VIN's on the listing included in this bulletin (refer to "Non-Involved Vehicles within VIN Range"):
PZ177900 through PZ194942
Also, the following VIN's not in the above range are to be included in this campaign:
PZ135155, PZ164690, PZ166189, PZ166229, PZ166301, PZ166729, PZ166747, PZ166819, PZ166831, PZ166923, PZ167081 and PZ167091
Because Saturn builds by sequence order, which does not always match VIN order, there were some non-involved vehicles within the VIN range that do not require this campaign. It is important to note that campaign claims will only be paid on involved vehicles. Also, those vehicles within the VIN range, which have had the windshield wiper motor assembly replaced under warranty prior to Claim Memo date of 1/21/93, have been excluded from this campaign. These exclusions are comprehended in the attached listing of non-involved vehicles.
OWNER NOTIFICATION
1. Saturn will notify owners of vehicles involved in this campaign:
^ That parts to repair their windshield wipers will be available to Retailers by 2/3/93. Owners will also be instructed to contact their Retailer and arrange to have the campaign completed;
^ That this condition does not affect the operation of the windshield wipers at the high speed setting and that if owners need to use the wipers prior to having the repair completed, they can just switch to the high speed;
^ That if they have already had the windshield wiper motor assembly replaced under warranty, no further action is required;
^ To contact their Retailer or the Saturn Assistance Center if they have any questions or need assistance.
2. In addition, Saturn will notify the owners of 1993 vehicles within the VIN range for which the windshield wiper motor assembly has previously been replaced under warranty, to advise them that they are not included in this campaign, since their cars have been repaired with known good parts.
3. Saturn will notify owners of 1993 vehicles not affected by this condition that their cars are not involved in this campaign. This will alleviate any concerns these customers may have regarding this issue.
4. Saturn will also notify the owners of 1993 vehicles not affected by this condition, who have previously had similar windshield wiper system warranty work, to let them know that the repairs they had done are unrelated to this campaign.
FACILITY VIN LIST
A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, is enclosed for your follow-up program. The Facility VIN Listing contains:
^ Complete Vehicle Identification Number;
^ Owner name, address and telephone number; and
^ VINs of vehicles, which according to Saturn records are in retail stock. The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, please note that owners can take their vehicles to any Saturn Retail Facility to have this campaign performed.
Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 93C02.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN:
"OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."
REMOTE OWNER STRATEGY
In order to minimize customer inconvenience and ensure the highest level of customer satisfaction, owners who live in a remote location from an open Saturn Retail Facility will be contacted by Saturn to arrange to have their vehicles serviced in a manner convenient to them. Therefore, you may notice that not all vehicles which were sold by you are on your Facility VIN Listing.