Recall - Loss of Hybrid Function: Overview
PRODUCT EMISSIONBulletin No.: 07318A
Date: June 11, 2008
Subject:
07318A - Loss of Hybrid Function - Voltage Imbalance
Models:
2007-2008 Saturn AURA Green Line Hybrid
2007 Saturn VUE Green Line Hybrid
Supercede:
The service procedure has been revised to include shipping information for Canadian dealers. Please discard all copies of bulletin 07318, issued February 2008.
This recall covers the condition for a period of 8 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Due to part availability, this recall is being administered in phases. This is the third and final phase.
Condition
General Motors has decided to conduct a Voluntary Emission Recall involving all 2007 model year Saturn AURA Green Line Hybrid and VUE Green Line Hybrid vehicles and certain 2008 Saturn AURA Green Line Hybrid vehicles. A battery case condition on these vehicles may cause a voltage imbalance in the hybrid battery. If the imbalance exceeds 0.6 volts, the check engine light will illuminate and hybrid function will be disabled. If this occurs, the charge/assist gage would show no movement, the fuel economy light (ECO) would not illuminate, and the vehicle will be powered by the gasoline engine only.
Correction
Retailers are to replace the 3 hybrid cassettes that make up the battery assembly. This recall covers the condition for a period of 8 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service.
Vehicles Involved
Involved are all 2007 model year Saturn AURA Green Line Hybrid and VUE Green Line Hybrid vehicles and certain 2008 Saturn AURA Green Line Hybrid vehicles built within the VIN breakpoints shown above.
Important:
Retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved. Canadian retailers should use GMVIS. US retailers should use the "Investigate Vehicle History" link on the Global Warranty Management application within DealerWorld.
For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Retailers will not have a report available if they have no involved vehicles currently assigned.
- Canadian retailers - GMinfoNet Recall Reports
- US retailers - GM DealerWorld Recall Information
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Recall Identification Label - California/Massachusetts/Maine/Vermont Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit retailer code of the retailer performing the recall service. This information may be inserted with a typewriter or a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US retailers can be obtained from Retailer Support Materials by ordering on the web from DWD Store, www.gmretailerworld.com, and then click on the DWD Store link. Request Item Number S-1015 when ordering.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - Canada Saturn Only
Submit a Product Recall Claim with the information shown above.
Claim Information - US Saturn Only
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin). In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
Retailer Recall Responsibility - All
All unsold new vehicles in retailers possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Retailers are to service all vehicles subject to this recall at no charge to customers for a period of 8 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your facility for service within 8 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA ***
When a California emissions recall is completed by a GM retailer, the retailer must provide the vehicle owner a "Proof of Correction Certificate" which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Retailer Support Materials by ordering on the web from the DWD Store, www.gmretailerworld.com, and then click on the DWD Store link. Request GM Item Number 1825 when ordering.
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