Campaign - Second Row Seat Back Hinge: Overview
NUMBER: WVA-11DATE: January 2007
APPLICABILITY: 2006~07MY B9 Tribeca
SUBJECT: Second Row Seatback Hinge
INTRODUCTION
Subaru of America, Inc. (SOA) has determined that certain 2006~2007MY Subaru B9 Tribeca models may have been produced with a left and/or right second row seatback hinge mechanism that may not have been heat treated during production. This heat treating process is intended to provide additional strength to the component and is called for in the original engineering specifications.
This service program will involve inspection of the lot numbers on both the left and right second row seatback hinge mechanisms. The lot number will determine if replacement is necessary. Since the hinge is an integral part of the seatback frame, frame replacement will be required if the hinge lot number is found to be within the affected range. Please refer to the Service Procedure section of this bulletin for more details.
AFFECTED VEHICLES
2006~2007MY Subaru B9 Tribeca.
Potentially affected vehicles are identified in the VIN range chart below. Not all vehicles within the VIN range are affected. Prior to performing repairs, confirm coverage for potentially affected vehicles by using the Vehicle Coverage Inquiry in the Dealer Communication System (DCS).
OWNER NOTIFICATION
SOA will prepare and mail Owner Notification Letters to owners of affected vehicles on or around February 9, 2007.
A copy of the Owner Notification Letter is included at the end of this bulletin.
DEALER PROGRAM RESPONSIBILITY
Dealers are to promptly service all vehicles subject to this service program at no charge to the vehicle owner regardless of mileage, age of the vehicle, or ownership.
For affected vehicles sold after the date on the dealer's affected list, dealers are to contact those owners and provide them with a copy of the owner notification letter. They should also arrange to make the required correction according to the instructions in the service procedure section of this bulletin.
Dealers are also to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo). Additionally, whenever a vehicle subject to this service program is taken into dealer new or used inventory, or is in the dealership for service, necessary steps should be taken to ensure the service program correction has been made before selling or releasing the vehicle.
PARTS INFORMATION
There are three (3) kits necessary for the inspection/repair process.
Kit 1 - Two (2) are required for inspection. Each kit contains either one (1) left side or one (1) right side seatback backboard with tether cover. Both sides are necessary for the inspection procedure. Select the appropriate color to match vehicle interior. See chart for applicable part number(s).
Kit 2 - Required for seatback frame replacement only. Each kit contains either one (1) left side or one (1) right side seatback frame with necessary hardware. Select the appropriate side(s). See chart for applicable part number(s).
Kit 3 - Required for seatback frame replacement only. Each kit contains either one (1) left side or one (1) right side seatback frame trim cover kit. Select the appropriate side(s) and color to match vehicle interior. See chart for applicable part number(s).
SERVICE PROGRAM IDENTIFICATION LABEL
Type or print the necessary information on a Service Program identification label. The completed label should be attached to the vehicle's upper radiator support.
Additional labels are available through the Customer Dealer Services Department (CDS).
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this Service Program will be based on the submission of properly completed repair order information. Dealers may enter the applicable claim information through their Dealer Communications System.
Inspect Both Only - Use the applicable claim submission information for inspection of both left and right second row seatback hinges with no replacement necessary. Enter labor operation B192-118 for 0.3 labor hours.
Inspect Both and Replace One - Use the applicable claim submission information for inspection of both left and right second row seatback hinges and replacement of one seatback frame (left or right side). Enter labor operation B192-118 for 0.3 labor hours plus C192-111 for 1.2 labor hours. Total repair time = 1.5 labor hours.
Inspect Both and Replace Both - Use the applicable claim submission information for inspection of both left and right second row seatback hinges and replacement of both seatback frames (left and right side). Enter labor operation B192-118 for 0.3 labor hours plus C192-114 for 2.1 labor hours. Total repair time = 2.4 labor hours.
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