Body - Rear Hatch Won't Open Fully When Cold
T-SB-0322-10November 17, 2010
Back Door (Rear Hatch) Stay Improvement
Service Category
Vehicle Exterior
Section
Door/Hatch
Market
USA
Applicability
Introduction
Some 2009 - 2010 model year Matrix vehicles may exhibit a condition where the back door (rear hatch) may not open fully in low ambient temperatures. The back door stays have been improved to correct this condition.
Parts Information
Warranty Information
APPLICABLE WARRANTY
^ This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.
^ Warranty application is limited to occurrence of the specified condition described in this bulletin.
Required Tools & Equipment
Repair Procedure
1. Remove the back door stay assembly.
^ Avoid touching the stroke portions of the rod as much as possible to prevent foreign matter from attaching to the stroke portions. Be sure to hold the cylinder case while servicing.
^ Do not wear cotton gloves or other similar materials when handling the rod. Fibers may attach to the rod and result in gas leaks.
^ Do not apply any load to the cylinders in the horizontal direction in order to prevent the rod from being deformed.
A. Using a screwdriver with the tip wrapped with protective tape remove the stop ring along the groove.
B. Release the ball joint and remove the back door stay assembly.
NOTICE
Remove the back door stay assembly while supporting the back door by hand.
2. Remove the 2 bolts and the back door upper damper stay bracket.
3. Install the NEW Back Door Stay and Back Door Upper Damper Stay Bracket.
NOTE
The rear door stays are specific to each side. Installation of a stay on the wrong side will prevent the stays from properly holding the hatch in the up position. Take care to install the correct stay to the correct side.
A. Clean the threaded portion on the vehicle body with a non-residue solvent.
B. Apply adhesive (Toyota Genuine Adhesive 1324 Three Bond 1324 or equivalent) to the threads of the 2 bolts.
C. Install the back door upper damper stay bracket with the 2 bolts.
Torque: 7.5 N*m (77 kgf*cm, 66 in*lbf)
4. Install the back door stay assembly.
NOTICE
^ Avoid touching the stroke portions of the rod as much as possible to prevent foreign matter from attaching to the stroke portions. Be sure to hold the cylinder while servicing.
^ Do NOT wear cotton gloves or other similar materials when handling the rod. Fibers may attach to the rod and result in gas leaks.
^ Do NOT apply any load to the cylinders in the horizontal direction in order to prevent the rod from being deformed.
A. Install the 2 stop rings to the back door stay assembly when replacing the back door stay assembly with a NEW one.
B. Install the back door stay assembly.
NOTICE
Install the back door stay assembly while supporting the back door by hand.
C. Check that the back door stay assembly is engaged in the ball joint and that the back door stay assembly cannot be pulled out.
5. Verify the back door opens and closes properly once both stay assemblies have been installed.
6. Dispose of the back door stay assembly.
A. Secure the back door stay assembly horizontally in a vise with the piston-rod pulled out.
B. While wearing safety glasses use a metal saw to slowly cut a groove between A and B shown in the illustration to release the gas.