Customer Notification

Campaign Information

Owners of 960 vehicles within the VIN ranges listed for this campaign will be contacted by letter directly from Volvo. The owner mailing will be staggered through the month of June.

The letter will provide information explaining the improvements to be completed and also advise the customer to contact their dealer to arrange for an appointment.

When arranging the appointment date, please advise the customer of the following:

^ Use of a loaner vehicle will be provided while the owner's vehicle is being upgraded as part of the campaign.

^ Their vehicle will be returned in a clean condition (inside and out) and topped up with a full tank of premium unleaded gas.

Maintenance Information

The owner letter also provides information regarding changes in the 960 Maintenance Service Schedule including:

^ Camshaft Timing Belt Replacement Volvo now recommends the timing belt be replaced at every 20,000 mile/32,000 km service interval for the B6304F engine. Volvo will pay for replacing the belt at the first 20,000 mile/32,000 km service interval and at the 40,000 mile/64,000 km service interval(see SMB 00-137, dated May 1992).

^ Tire Rotation 960 Models fitted with NC2T Goodyear tires should be rotated at the first 5,000 mile/ 8,000 km oil change and at each 10,000 mile/16,000 km service interval. The cost of the initial rotation and toe-in adjustment will be paid for by Volvo (see SMB 00-137 dated May, 1992).

A separate supplemental information booklet detailing the 960 Maintenance Service Schedule changes will be supplied with the owner letter.