Owner Letter

Dear Volvo Owner:

We recently wrote to you thanking you for your purchase of a new Volvo 960. Your experience and satisfaction with your new Volvo is of primary concern to us. Our commitment to constant product and service improvements continues even after you take delivery.

Accordingly, we have recently introduced certain production changes that will enhance overall vehicle performance and driving pleasure. We would also like to add these enhancements to your 960 at no cost to you. The following briefly describes the enhancement procedures:

- The operation of the air conditioning in your 960 is controlled by pressure switches. We will install new switches that are designed to optimize the air conditioning performance during low speed driving conditions and will offer greater reliability.

- The 960 has a drivetrain management system that incorporates electronic control units that control the engine and the transmission. We will install new, upgraded units that will enhance performance by improving the driving characteristics of the vehicle.

- The mounting bolts on the injector rail will be checked and, if necessary, tightened to specification.

- The camshaft timing belt replacement interval has been changed from every 48,000 kilometers to every 32,000 kilometers. Your Maintenance Booklet indicates that the cost of this replacement is covered by Volvo at 48,000 kilometers. Volvo now will pay for this belt replacement at both 32,000 kilometers and 64,000 kilometers.

- Your 960 rides on high performance Goodyear tires designed to deliver optimal road-holding ability and comfort, To optimize their performance, we recommend that the tires be rotated, and the front suspension toe-in be checked, and if necessary, adjusted. We will, therefore, perform this rotation and adjustment at your next maintenance service or next dealer visit. The cost of this initial rotation and adjustment will be covered by Volvo. The maintenance schedule has been updated to recommend tire rotation at 16,000 kilometer intervals, which becomes part of the normal maintenance expense.

Enclosed is a 960 Supplemental Information Booklet that outlines the timing belt and tire maintenance recommendations. Please keep this supplement with your maintenance manual.

Your dealer will make every effort to minimize your inconvenience during the enhancement procedures. After the procedures are completed, your car will be cleaned and filled with fuel.

I apologize for any inconvenience this matter may cause, but your satisfaction with your new Volvo 960 is of utmost importance to us. We appreciate your allowing us to perform these procedures to ensure that your new 960 meets Volvo's commitment to delivering a product which meets our highest standards of quality.

Please contact your Volvo dealer at your earliest convenience to arrange for an appointment. Should you have any questions or need further assistance, please call us at 416-493-3700 (8:30 a.m. to 5:00 p.m. Eastern Standard Time). You can depend on our continued support of your ownership experience.