Dealer Campaign Responsibility

Dealers are to inspect/repair all vehicles within each VIN range listed in this bulletin. The repairs covered by this Campaign are free of charge to the owner. Your Regional Parts and Service Manager will followup to ensure that this campaign proceeds smoothly.

Dealers are to schedule the appropriate shop time based on the pick up schedule or drop off by the owner. Dealers are to repair all vehicles within the vehicle range which have not been upgraded.

Once the repair has been competed, the car is to be washed and the interior cleaned before returning it to the owner. Additionally, you must ensure that the vehicle is returned with a full tank of premium gas.

This repair, the use of the loaner vehicle (if applicable), and detailing and topping up with premium fuel applies to retailed vehicles only and is free of charge to the owner.

If dealer personnel pick-up the vehicle from the owner as part of the special care procedure, they must obtain the owner's (or his/her representative's) signature on a certificate (see below). This is a standard release statement which appears on most repair orders.

Dealer personnel must fill in the required information including Dealer Code, VIN, RO number and Date. Enter number 60 in the space provided after the word "CAMPAIGN."





When the vehicle is returned, dealer personnel must again obtain the owner's (or his/her representative's) signature on the certificate indicating the work was completed and that the vehicle was delivered in the condition which had been promised. Obtaining the signature is extremely important and verifies the owner's acceptance. The certificate is to be attached to the RO and a copy of the RO and certificate must be provided to the owner at the time the vehicle is returned.