Campaign - Vehicle Performance Upgrade: Overview

9235volvo01

GROUP
00


NUMBER
139


ISSUING DEPARTMENT
WARRANTY


CAR MARKET
U.S. & CANADA


DATE
May, 1992


TITLE


Service
Campaign 60


REFERENCE BULLETINS:
Tech. Info. and instr:
25-60, 28-60, 37-60, 43-60

Parts Info. Bulletin:
8-60 (U.S.) 8-60A (Canada)


Volvo is committed to continuously improving our products and services. It is our intention to demonstrate that our service support is among the best. We have, therefore, made a decision to improve vehicle performance by including certain technical updates on 1992 960 models via a Service Campaign.

Special procedures designed to exceed customer expectations are being instituted as part of this campaign. These procedures are intended to reaffirm a "new way of doing business" as announced at the Annual Dealer meeting. This campaign announcement and the sensitive customer handling gives us the opportunity to prove our commitment to do things differently.

We are requesting that dealers provide special care for 960 owners which includes the following:

1. Vehicles will be returned to the owner with the exterior and interior cleaned.
2. Vehicles will be topped up with premium unleaded gas.
3. Alternate transportation will be provided. This includes either the use of a Volvo loaner car or demonstrator vehicle (i.e., 240, 700 or 900 series car). Area Management will review your role in this procedure.

Your dealership will be reimbursed for the expenses covering these procedures as described in this bulletin.

This process requires high quality involvement and support from dealer personnel. The attitude and image projected to the customer must exemplify Volvo's special attention to the change in how we are responding to our customers. Your support is critical to keeping our promise to 960 owners.

The activities covered by this campaign are:

^ Replacement of A/C Pressure Switches and/or Harness for improved air conditioning function during low speed driving.

^ Replacement of Motronic Control Unit and AW30/40 Transmission Control Unit to improve the driving characteristics after initial starting of the vehicle.

^ Retorque the Mounting Bolts on the Injector Rail.