Steps A. - I.

A. SERVICE CAMPAIGN 91-91L DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. have announced a service campaign affecting certain 1998 Volvo C70 Convertibles. Approximately 354 vehicles in the US and 53 vehicles in Canada are affected.

NOTE:
Not every vehicle qualifies for all 13 individual campaigns. DCS must be checked.

To promote continued trouble-free performance of the convertible top mechanism and to prevent possible water leaks and wind noise, your vehicle will require certain upgrades

and

To ensure continued trouble-free operation of the passenger side power seat, a protective sleeve will be installed, in eligible vehicles, on the cable underneath the passenger seat.





All owners of the affected vehicles shown, will be notified by mail during the week of July 5, 1999.

B. VEHICLES INVOLVED

NOTE:
RETAILERS MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING CAMPAIGN REPAIRS

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry
2) Refer to the Vehicle Campaign Listing

NOTE:
ON ELIGIBLE VEHICLES, ONLY ONE CLAIM FOR EACH CAMPAIGN WILL BE ACCEPTED.

C. RETAILER VEHICLE CAMPAIGN LIST

A Retailer Vehicle Campaign List will be sent separately identifying the specific vehicles eligible for these campaigns. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.

D. PARTS INFORMATION





PARTS RETURN

No parts are required to be returned.

E. OWNER NOTIFICATION

During the week of July 5, 1999 an announcement letter will be sent directly to Volvo owners of affected vehicles.

F. STOCK VEHICLES

All vehicles in retailers inventory and qualifying for any of these campaigns must be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

Retailers are to perform applicable campaigns on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Service Campaigns 91 - 91L is free of charge to the owner.

In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your Aftersales Specialist will follow up to ensure that this campaign is proceeding smoothly.

H. CAMPAIGN REIMBURSEMENT PROCEDURES

All claims for Service Campaigns 91 - 91L ( EXCLUDING 91C) should be submitted using the SHORT FORM claim application. Repair codes have been established that will automatically reimburse the retailer the proper labor and parts amount for each claim.

A separate claim for Service Campaign 91C should be submitted using the LONG FORM claim application ONLY.

I. RETAILER ALLOWANCE








Retailer Allowance: Service Campaign 91C





SERVICE CAMPAIGN 91C INSULATION MAT DIAGRAM