Campaign - Ball Joint Durability Concern

GROUP:
61

NO:
99

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
U.S. and Canada

DATE:
September 1, 2000

TITLE:
Recall Campaign 99:
Ball Joint S80 - Replace

REFERENCE BULLETINS:
SB 61-0006
STB 128
PB 61-99

BULLETIN REFERENCE

A. RECALL CAMPAIGN 99 DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES
I. RETAILER ALLOWANCE

A. RECALL CAMPAIGN 99 DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada, Ltd. have determined that, over a period of time, the ball joint located between the front wheel spindle and the suspension link arm may experience increased play, which could affect its durability and performance on certain model year 1999 and 2000 S80 vehicles. On all vehicles affected by this recall, both front ball joints will be replaced with a reinforced version.

Approximately 49,526 vehicles in the US and 2,794 vehicles in Canada are affected. All owners of these affected vehicles will by notified by mail beginning the week of September 13, 2000.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry
2) Refer to the Vehicle Campaign List

C. RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.





D. PARTS INFORMATION

PARTS RETURN
Return of any campaign parts is not required.

E. OWNER NOTIFICATION

During the week of September 18, 2000 an announcement letter will be sent directly to Volvo owners.

F. VEHICLES IN RETAILER INVENTORY

All vehicles in retailers' inventory and qualifying for this Recall Campaign must be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 99 is free of charge to the owner.

In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your After sales Specialist will follow up to ensure that this campaign is proceeding smoothly.

H. CAMPAIGN REIMBURSEMENT PROCEDURES

All claims should be submitted using the short form application. A repair code has been established for this repair that will automatically reimburse the retailer for the proper labor and parts amount for each claim.





I. RETAILER ALLOWANCE