Index
Title: Service Action 249:Navigation (MMM+) Software Upgrade
Model Year 2007-2011 XC90
2008-2011 S40, V50, C70, C30
Reference Bulletins TJ 25432, PB 39-249
GROUP 39
No 249
Issuing Department Warranty
Car Market United States and Canada
Date Year Month Day
2011 11 10
A. SERVICE ACTION 249 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. TECHNICIAN COMPETENCY REQUIREMENT
I, RETAILER ALLOWANCE
A. SERVICE ACTION 249 DESCRIPTION
Volvo Cars of North America, LLC. has decided to launch a service action on certain model year 2007 - 2011 XC90 and 2008 - 2011 S40, V50, C70 and C30 vehicles.
Volvo has identified that the Navigation system (MMM+) may enter into a permanent reset mode.
The corrective action is to download DVD part# 31346290 per Technical Journal 25432, This DVD was allocated to retailers this week. Please refer to Parts Operations Announcement dated 11/02/11 for details.
Please note that DVD part# 31346290 cannot be submitted on a claim for this service action, since it is a special tool and can be used on multiple vehicles.
Service Action 249 affects 1,738 vehicles in the U.S. and 23 vehicles in Canada.
PLEASE NOTE
This Service Action will be in affect until November 30, 2013, regardless of milage. Coverage in automatically transferred to subsequent owners.
B. VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS SERVICE ACTION.
Vehicle eligibility should be confirmed:
^ Inquire in VRC2 - Vehicle Warranty where the message "SERVICE ACTION 249 NAV SYS Software Upgrade (S39255) INCOMPLETE" will appear for eligible vehicles.
RETAILER VEHICLE CAMPAIGN LIST
A "Retailer Campaign List" will be posted on VRC2 in the reports Menu under the Service Tab. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2prior to performing this service action.
C. PARTS INFORMATION / PARTS RETURN
No parts are required to be returned for this service action.
Please refer to Parts Bulletin 39249.
D. OWNER NOTIFICATION
No customer notification mailing is scheduled at this time.
E. VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this service action should be repaired prior to a customer taking possession of the vehicle.
F. RETAILER RESPONSIBILITY
Retailers are to perform this service action on eligible vehicles regardless of mileage/kilometers or vehicle age. The repair work covered under Service Action 249 is free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC2 inquiry function, please verily that the letter applies to the customers vehicle and call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customer's file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCL.
G. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2.
H. RETAILER ALLOWANCE (LONG FORM APPLICATION)