Symptom Troubleshooting

Symptom Troubleshooting: Voice guidance cannot be heard, is broken up, or there is static

Voice guidance cannot be heard, is broken up, or there is static

Diagnostic Test: Self-Diagnosis Mode

NOTE:

- Check the vehicle battery condition first. Testing and Inspection

- Check the navigation volume level (see Owner's Manual).

- Check the connectors for poor connections or loose terminals.

- If the Hard Error Code stored, check the Hard Error Code troubleshooting first.

- Make sure that the correct navigation DVD color and version are installed.

- Inspect the navigation DVD for dirt or damage.

- Before troubleshooting, make sure you have anti-theft codes for the audio system and the navigation system.

- After troubleshooting, enter the anti-theft codes for the audio system and the navigation system.

1. Turn the ignition switch to ON (II).

2. Press the SET-UP button.

3. Check the volume and voice feedback setting for the navigation system in set-up.

Is either set to OFF?
YES - Set the voice feedback to ON, and select an audible level for the volume.

NO - Go to step 4.


4. Check the audio system operation.

Can you hear the audio system?
YES - Go to step 5.

NO - Troubleshoot the audio system.


5. Select the Self-Diagnosis mode.

6. Clear the hard error code. How to Troubleshoot the Navigation System (With Navigation)

7. Turn the ignition switch to LOCK (0), and then back ON (II).

8. Check the Error History. How to Troubleshoot the Navigation System (With Navigation)

Is there a Hard Error Code stored?
YES - Refer to the Hard Error Code troubleshooting.

NO - Go to step 9.


9. Substitute and a known-good audio unit, Audio Unit Removal/Installation (With ELS Audio System) and recheck.

Is the system OK?
YES - Replace the original audio unit. Audio Unit Removal/Installation (With ELS Audio System)

NO - Replace the navigation unit. Service and Repair